Get your phone fixed out of warranty

If you have a damaged device that's out of warranty, here's how to get it fixed.

How to tell if you're "out of warranty"

  • The damage to your phone isn't covered by the original manufacturer, like water damage.
  • The manufacturer’s warranty has expired.

  • Any service plan coverage you added has expired, including device protection from the Google Store, or Preferred Care from the Google Store.

Get your phone fixed

Depending on the country where you bought your phone, there are two ways to fix your phone:

  • Visit a local repair center (walk-in): Find the nearest authorized repair center and bring your device with you.
  • Mail your phone in (mail-in): Mail your device for repair and it'll be returned to you once your phone is fixed.

Note: If there isn't a service option available for your country below, contact us.

 

 
Country Provider Devices Type of service Contact
Australia CTDi Sydney Pixel, Pixel XL, Pixel 2, Pixel 2 XL, Pixel 3, Pixel 3 XL Mail-in
  • Phone: +61 2 9150 4243
  • CTDi
  Google Pixel 2 XL  
Country Provider Devices Type of service Contact
Canada uBreakiFix Pixel, Pixel XL, Pixel 2, Pixel 2 XL, Pixel 3, Pixel 3 XL Walk-in
Country Provider Devices Type of service Contact
France CTDi Pixel 3, Pixel 3 XL Mail-in
  • Email: googlePixel3.support@ctdi.eu
Country Provider Devices Type of service Contact
Germany CTDi Pixel, Pixel XL, Pixel 2, Pixel 2 XL, Pixel 3, Pixel 3 XL Mail-in
  • Phone: +49 36343199882
  • Email: google.service@ctdi.com
Country Provider Devices Type of service Contact
India Google Pixel, Pixel XL, Pixel 2, Pixel 2 XL, Pixel 3, Pixel 3 XL  
Country Provider Devices Type of service Contact
Ireland CTDi Pixel 3, Pixel 3 XL Mail-in
  • Email: customercare.googlepixel@ctdi.com
Country Provider Devices Type of service Contact
Italy CTDi Pixel 2 XL, Pixel 3, Pixel 3 XL Mail-in
  • Email: assistenza.assago@ctdi.edu
Country Provider Devices Type of service Contact
Japan iCracked Pixel 3, Pixel 3 XL

Walk-in

Mail-in
Country Provider Devices Type of service Contact
Singapore LG Pixel 2 XL Walk-in
  CTDi Pixel 3, Pixel 3 XL Walk-in
Country Provider Devices Type of service Contact
Spain CTDi Pixel 2 XL, Pixel 3, Pixel 3 XL Mail-in
  • Email: google.customercare@ctdi.com
Country Provider Devices Type of service Contact
United Kingdom iSmash Pixel, Pixel XL, Pixel 2, Pixel 2 XL, Pixel 3, Pixel 3 XL Walk-in

Mail-in
  • Phone: +44 20 7640 3111
  • Email: customerservice@ismash.com
  • iSmash
  CTDi Pixel, Pixel XL, Pixel 2, Pixel 2 XL, Pixel 3, Pixel 3 XL Mail-in
  • Phone: +44 3330032288
  • Email: customercare.googlepixel@ctdi.com
  SBE Pixel, Pixel XL Mail-in
  • Phone: +44 123 3619320
  • Email: google@sbe-ltd.co.uk
  Dixons Carphone Warehouse Pixel, Pixel XL Walk-in
Country Provider Devices Type of service Contact
United States uBreakiFix Pixel, Pixel XL, Pixel 2, Pixel 2 XL, Pixel 3, Pixel 3 XL Walk-in
  Puls Pixel, Pixel XL, Pixel 2, Pixel 2 XL (All locations)

Pixel 3, Pixel 3 XL (San Francisco Bay Area only)

 At home (Dial-in)
  • Puls
  • Phone: (855) 256-3709
  Google Pixel, Pixel XL, Pixel 2, Pixel 2 XL, Pixel 3, Pixel 3 XL Mail-in

In US and Canada, replacement of parts or product service is made available for a minimum of three years after end of production for all phones through Google or its service providers.

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