The Google Store support team is experiencing higher than normal contact volume. We will try to get to you as soon as we can, in the meantime, for questions related to your Nest Secure appeasement, please go here. For other inquiries, please go here.

Find & buy Google Store products

Find products

By category
  1. Go to Google Store.
  2. At the top left, you’ll find a list of product categories.
  3. To find related products, select a category.
By search
  1. Go to Google Store.
  2. At the top right, click Search .
  3. Enter a search word. You can search for:
    • Specific products: Enter a product name, such as "Pixel" or "Nest."
    • Categories: Enter a product category, such as "Phones" or "Home."
    • Descriptions: Enter a short phrase or description and we'll find relevant results.

Tip: To get product features and pictures, click a product. For technical details, click Tech Specs.

Manage your cart

You can make changes to your order after you put items in your cart.

Add an item to your cart
  1. Go to Google Store.
  2. Choose the product you want to buy.
  3. Click Buy.
  4. Select your device options and configurations, if available.
  5. Click Add to cart.
Review your cart
  1. Go to Google Store.
  2. At the top right, click the Shopping cart Shopping cart.

Important: All items in the same order must use the same shipping option. Learn more about our shipping options.

Edit your cart

Update the items in your cart:

  • To change quantity: On the left of the number of products, click the Down arrow .
  • To delete an item: Click Remove.

Check out

Important: Your shipping and billing address must be in regions where the Google Store operates.

After you review the items in your shopping cart:

Select Check out
Enter your payment and shipping details
Follow the on-screen instructions
Request a verification code
  1. Click Get code.
  2. On your payment method issuer’s website, sign in to your account.
  3. In your transaction history, find a temporary charge of less than $1.95 USD called “GOOGLE.” The verification code is the last 6 digits.
    • The amount of the temporary charge varies by the type of currency.
    • You should get the code right away but it can take up to 7 days.
    • Tip: The charge or hold on your account is temporary. Charges are refunded within 30 days.
  4. Enter the 6-digit code.
  5. Click Verify.

Accepted shipping addresses

Important: Google Store orders can’t deliver to:

  • Military (APO & FPO) and non-residential addresses, such as PO boxes or mail forwarding service addresses.
  • Certain postal codes in some countries or regions that can’t be delivered to by carrier.

To buy a device from the Google Store, your shipping address must be in the same region as the Google Store you purchased it from. Check the list of countries and regions where Google Store operates.

Buy items in bulk

You can buy a maximum number of a specific item at a time. To buy more than the maximum number, you must wait 24 hours and place a separate order or choose one of these options:


Some items are available as pre-orders, which means you can place the order before the official sale date. At the time of checkout, you get the estimated delivery date and an authorization hold on your payment method. You're charged once the order ships from the warehouse.

Related resources

Need more help?

Try these next steps:

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