Pixel C Consumer Limited Warranty

Australia and New Zealand 

This Limited Warranty applies if you are a consumer and you purchased your device in Australia or New Zealand

If you purchased your Pixel C and Pixel C Keyboard (each a “device”) in Australia, the following applies to your device:

Your device comes with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the device repaired or replaced if the device fails to be of acceptable quality and the failure does not amount to a major failure. In addition to all applicable guarantees, Google offers this Limited Warranty.

If you purchased your device in New Zealand, the following applies to your device:
If you are entitled to the benefit of the Consumer Guarantees Act 1993 (CGA), your device comes with guarantees that cannot be excluded under the New Zealand Consumer Law. Where these guarantees operate and the problem with the device cannot be fixed or is of "substantial character" within the meaning of the CGA, then you are entitled to a replacement or refund or compensation for any drop in the value of the device. In addition to these remedies you may claim for any reasonably foreseeable loss (other than loss or damage through reduction of value of the goods) that results from the initial problem. If the problem with the device can be fixed, then you may either be entitled to have device repaired or replaced or, in certain circumstances, the purchases price of device refunded. In addition to any applicable guarantees, Google offers this Limited Warranty.

If you purchased your device in Australia or New Zealand, here’s where we tell you what’s covered in your warranty and what’s not - good stuff, and important too. Don’t worry, we’ll make this as fast and enjoyable as possible.

Use it as any normal human being would.

Google warrants your device against defects in materials and workmanship under normal use in accordance with Google’s published user documentation for one year from the date that you bought it, in its original packaging, from Google or its authorised reseller (“Limited Warranty”). Avoid participating in extreme athletic events while simultaneously using your device.

It matters where you bought it.

This Limited Warranty is only valid and enforceable in locations where the device is sold and will apply only if you purchased your device from Google or its authorised resellers.

We cover a lot, but here’s what’s not covered.

This Limited Warranty only applies to the hardware components (and not any software elements) of the device and does not apply to damage caused by normal wear and tear, accidents, misuse (including failure to follow product documentation), neglect, disassembly, alterations, servicing other than by Google authorised technicians and external causes such as, but not limited to, water damage, extreme thermal or environmental conditions.

We’re not perfect, but we try very, very hard.

This Limited Warranty does not guarantee that use of the device will be uninterrupted or error-free.
Warranty remedy (what to do if something does go wrong with your device).
If a defect arises and you return your device during the one-year Limited Warranty period, Google will, at its sole discretion and to the extent permitted by law, either repair your device using new or refurbished parts, replace your device with a new or refurbished device functionally at least equivalent to yours, or accept the return of the device in exchange for a refund of the purchase price that you paid for your device. If Google repairs or replaces your device, the repaired or replaced device will continue to be warranted for the remaining time of the original warranty period. All returned device and/or parts for which you have received a replacement will become the property of Google. Nothing in this Limited Warranty will reduce or otherwise affect your statutory rights in relation to the device.

To make a claim under the Limited Warranty, please:

1. Contact the support team at 1800093181 (for Australia), 1800448099 (for New Zealand) or at pixel.google.com/c-support to register your claim and provide the details to enable Google to assess the claim.
2. Provide or make the device available to Google as agreed with Google. If you are required to return the device, Google will provide details of the service centre to you. If service is on-site or in-home pick-up service, Google or its agents will contact you to make arrangements.
3. We’ll need your name, contact information and the serial number of your device. In certain situations, we might also ask you to provide a purchase receipt. 

Please refer to the Privacy Policy for more information on how we handle that data, at google.com/privacy. It is your responsibility to backup all data prior to returning the device under this Limited Warranty.

Included in this Limited Warranty for Australia and New Zealand is an in-home pick-up service for products.
The device will be at your risk whilst in transit to and from the authorised service centre, unless transported by Google or its authorised representatives, so don’t just hand it over to anyone.
Google and its authorised service centres may seek reimbursement of any costs incurred by them if the device is found to be in good working order.

The device comes with guarantees that cannot be excluded under Australian Consumer Law (if you purchased the device in Australia) and New Zealand Consumer Law (if you purchased the device in New Zealand). You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. 

And here’s the all-caps part, so pay attention.

HOWEVER, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE LIMITED WARRANTY WRITTEN ABOVE IS THE ONLY EXPRESS WARRANTY GOOGLE PROVIDES FOR THE DEVICE, AND THE ABOVE REMEDY IS YOUR SOLE REMEDY AND GOOGLE EXPRESSLY DISCLAIMS ALL OTHER WARRANTIES, GUARANTEES AND CONDITIONS OF ANY KIND, WHETHER STATUTORY OR IMPLIED, ARISING FROM COURSE OF CONDUCT OR OTHERWISE, REGARDING THE DEVICE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT ARE LIMITED IN DURATION TO THE ONE-YEAR PERIOD OF THE EXPRESS WARRANTY ABOVE.

Some States do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. 

OK. We’re more than halfway finished. You are now officially among the .00001% who make it this far.

As a consumer, you have certain rights under consumer protection legislation, including the Australian Consumer Law (if you purchased the device in Australia) and New Zealand Consumer Law (if you purchased the device in New Zealand) (“Consumer Rights”), which cannot be excluded or limited by Google. Your Consumer Rights may include statutory guarantees or other non-excludable protections. Nothing in this Limited Warranty is intended to exclude, restrict or modify your Consumer Rights.
YOU EXPRESSLY UNDERSTAND AND AGREE THAT, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, GOOGLE AND ITS SUBSIDIARIES AND AFFILIATES (COLLECTIVELY, “GOOGLE PARTIES”) SHALL NOT BE LIABLE TO YOU UNDER ANY THEORY OF LIABILITY (WHETHER CONTRACT, TORT (INCLUDING NEGLIGENCE) OR FAILURE OF ANY WARRANTY OR OTHERWISE) FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES THAT MAY BE INCURRED BY YOU IN CONNECTION WITH THE DEVICE OR THESE TERMS, INCLUDING ANY LOSS OF DATA, WHETHER OR NOT A GOOGLE PARTY OR ITS REPRESENTATIVES HAVE BEEN ADVISED OF OR SHOULD HAVE BEEN AWARE OF THE POSSIBILITY OF ANY SUCH LOSSES ARISING. YOU EXPRESSLY UNDERSTAND AND AGREE THAT, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE GOOGLE PARTIES’ TOTAL LIABILITY IN CONNECTION WITH THE DEVICE OR THIS LIMITED WARRANTY WILL NOT EXCEED THE AMOUNT THAT YOU ACTUALLY PAID GOOGLE FOR THE DEVICE.
No employee or representative of Google or its affiliates or any third party is authorised to make any modification, extension or addition to this Limited Warranty. If any term of this Limited Warranty is held to be illegal or unenforceable, the remaining terms of this Limited Warranty will remain in full force and effect.

One...more...sentence...

This Limited Warranty is given by Google Inc., whose registered address is at 1600 Amphitheatre Parkway, Mountain View, CA, USA, 94043, and it gives you specific legal rights. You may have other rights, which vary from State to State.

And that’s it. Thanks for reading; your attention to detail has not gone unnoticed. Now go and enjoy your new device.

Canada

This Limited Warranty applies if you are a consumer and you purchased your device in Canada.

Here’s where we tell you what’s covered in your warranty and what’s not – good stuff, and important too. Don’t worry, we’ll make this as fast and enjoyable as possible.

Use it as any normal human being would.                                                          

Google warrants your Pixel C, Pixel C Keyboard and Pixel C Folio Keyboard (each a “device”) against defects in materials and workmanship under normal use in accordance with Google’s published user documentation for one year from the date that you bought it, in its original packaging, from Google or its authorized reseller (“Limited Warranty”). Avoid participating in extreme athletic events while simultaneously using your device.

It matters where you bought it.

This Limited Warranty is only valid and enforceable in locations the device is sold and will apply only if you purchased your device from Google or its authorized resellers.

We cover a lot, but here’s what’s not covered.

This Limited Warranty only applies to the hardware components (and not any software elements) of the device and does not apply to damage caused by normal wear and tear, accidents, misuse (including failure to follow product documentation), neglect, disassembly, alterations, servicing other than by Google authorized technicians, and external causes such as but not limited to water damage, extreme thermal or environmental conditions.

We’re not perfect, but we try very, very hard.                                                                                          

This Limited Warranty does not guarantee that use of the device will be uninterrupted or error-free.
Warranty remedy (what to do if something does go wrong with your device). If a defect arises and you return your device during the one-year Limited Warranty period, Google will, at its sole discretion and to the extent permitted by law, either repair your device using new or refurbished parts, replace your device with a new or refurbished device functionally at least equivalent to yours, or accept the return of the device in exchange for a refund of the purchase price you paid for your device. If Google repairs or replaces your device, the repaired or replaced device will continue to be warranted for the remaining time of the original warranty period. All returned device and/or parts for which you have received a replacement will become the property of Google. Nothing in this Limited Warranty will reduce or otherwise affect your statutory rights in relation to the device.         

To make a claim under this Limited Warranty, reach out to a Google support specialist..

We’ll need your name, contact information and the serial number of your device. In certain situations, you might have to provide a purchase receipt. Please refer to the Privacy Policy for more information on how we handle that data, at google.com/privacy. It is your responsibility to backup all data prior to returning the device under this Limited Warranty.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE LIMITED WARRANTY WRITTEN ABOVE IS THE ONLY EXPRESS WARRANTY GOOGLE PROVIDES FOR THE DEVICE, AND THE ABOVE REMEDY IS YOUR SOLE REMEDY. GOOGLE EXPRESSLY DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS OF ANY KIND, WHETHER STATUTORY OR IMPLIED, ARISING FROM COURSE OF CONDUCT OR OTHERWISE, REGARDING THE DEVICE, EXCEPT THAT ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT ARE LIMITED IN DURATION TO THE ONE-YEAR PERIOD OF THE EXPRESS WARRANTY ABOVE. SERIOUSLY, WE MEAN IT. THAT’S WHY THIS PART IS IN ALL CAPS.

Some jurisdictions do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

Ok. We’re more than halfway done. You are now officially among the .00001% who make it this far.

YOU EXPRESSLY UNDERSTAND AND AGREE THAT, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, GOOGLE AND ITS SUBSIDIARIES AND AFFILIATES (COLLECTIVELY, “GOOGLE PARTIES”) SHALL NOT BE LIABLE TO YOU UNDER ANY THEORY OF LIABILITY (WHETHER CONTRACT, TORT (INCLUDING NEGLIGENCE) OR FAILURE OF ANY WARRANTY OR OTHERWISE) FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES THAT MAY BE INCURRED BY YOU IN CONNECTION WITH THE DEVICE OR THESE TERMS, INCLUDING ANY LOSS OF DATA, WHETHER OR NOT A GOOGLE PARTY OR ITS REPRESENTATIVES HAVE BEEN ADVISED OF OR SHOULD HAVE BEEN AWARE OF THE POSSIBILITY OF ANY SUCH LOSSES ARISING. YOU EXPRESSLY UNDERSTAND AND AGREE THAT, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE GOOGLE PARTIES’ TOTAL LIABILITY IN CONNECTION WITH THE DEVICE OR THIS LIMITED WARRANTY WILL NOT EXCEED THE AMOUNT YOU ACTUALLY PAID GOOGLE FOR THE DEVICE.

Some jurisdictions do not allow the exclusion of incidental or consequential damages, so the above limitation may not apply to you.

No employee or representative of Google or its affiliates or any third party is authorized to make any modification, extension or addition to this Limited Warranty. If any term of this Limited Warranty is held to be illegal or unenforceable, the remaining terms of this Limited Warranty will remain in full force and effect.

One...more...sentence...

This Limited Warranty is given by Google Inc., whose registered address is at 1600 Amphitheatre Parkway, Mountain View, CA, USA, 94043, and it gives you specific legal rights. You may have other rights, which vary from jurisdiction to jurisdiction.

And, that’s it. Thanks for reading; your attention to detail has not gone unnoticed. Now go enjoy your new device. 

EU, EEA and Switzerland

This Limited Warranty applies if you are a consumer and you purchased your device in any Member State of the European Union, European Economic Area or in Switzerland.

Here’s where we tell you what’s covered in your warranty and what’s not – good stuff and important too. Don’t worry, we’ll make this as fast and enjoyable as possible.

Your full attention please.

The Limited Warranty is a voluntary manufacturer’s warranty. It provides rights separate to rights provided by statutory warranty law. Those statutory warranty rights are not restricted by this Limited Warranty.  As such, the Limited Warranty benefits are in addition to, and not instead of, your statutory warranty rights. If the device is defective you may have statutory rights, in particular repair or replacement of the defective device, or alternatively, in some cases, a price reduction or the right to cancel the contract and make a claim for damages or expenses. You have the choice of making a claim under statutory warranty law or under this Limited Warranty.

Use it as any normal human being would.                                                                                   

Google warrants that the Pixel C, Pixel C Keyboard and the Pixel C Folio Keyboard (each a “device”) will be free from defects in materials and workmanship under normal use as described in the user guide for two years from the date of original purchase by you anywhere in the EEA and Switzerland (“Limited Warranty”) – though it actually isn’t all that limited, when you start to think about it.

It matters where you bought it.                                                                                    

This Limited Warranty is only valid and enforceable in the EU, EEA and Switzerland and will apply only if you have purchased your device from Google or its authorised resellers. This Limited Warranty can be redeemed anywhere in the EU, EEA and Switzerland.  

We cover a lot, but here’s what’s not covered.

This Limited Warranty only applies to hardware components (and not to any software elements) of the device and does not apply to damage caused by normal wear and tear, accidents, misuse (including failure to follow product documentation), neglect, disassembly, alterations and external causes, such as, but not limited to, extreme thermal or environmental conditions. So if you’re having any problems with your device, or even if you’re not, visit pixel.google.com/c-support. We’ll be more than happy to help you work out what the issue is.

We’re not perfect, but we try very, very hard.                                                                                                             

This Limited Warranty does not guarantee that use of the device will be uninterrupted or error-free.
Warranty remedy (what to do if something does go wrong with your device).
If a defect arises and you return your device during the one-year Limited Warranty period, Google will, at its sole discretion and to the extent permitted by law, either repair your device using new or refurbished parts, replace your device with a new or refurbished device functionally at least equivalent to yours, or accept the return of the device in exchange for a refund of the purchase price that you paid for your device. If Google repairs or replaces your device, the repaired or replaced device will continue to be warranted for the remaining time of the original warranty period. All returned device and/or parts for which you have received a replacement will become the property of Google. Nothing in this Limited Warranty will reduce or otherwise affect your statutory rights in relation to the device.

To make a claim under the Limited Warranty, reach out to a Google support specialist.

We’ll need your name, contact information and the serial number of your device. You will need to provide a purchase receipt. Please refer to the Privacy Policy for more information on how we handle that data, at google.com/privacy. It is your responsibility to backup all data prior to returning the device under this Limited Warranty.

No employee or representative of Google or its affiliates or any third party is authorised to make any modification, extension or addition to this Limited Warranty. If any term of this Limited Warranty is held to be illegal or unenforceable, the remaining terms of this Limited Warranty will remain in full force and effect.

If you purchased your device in any of the following countries, then the following additional terms may apply:

Where purchased in France:

Notwithstanding this Limited Warranty, Google remains in any event liable with respect to the applicable legal warranty, and in particular Google is liable for (i) any lack of conformity as set out under articles L. 211-4 and seq. of the French Consumer Code and (ii) any hidden defects as set out under articles 1641 and seq. of the French Civil Code.
(i) With respect to the warranty of conformity, pursuant to article L. 211-4 of the French Consumer Code: “The seller is required to deliver a product which conforms to the contract and is held liable for any lack of conformity which exists upon delivery.  It is also held liable for any lack of conformity caused by the packaging or the assembly instructions, or the installation if it assumed responsibility or had it carried out under his responsibility”.
According to article L. 211-5 of the French Consumer Code: “To conform to the contract, the product must:
1. Be suitable for the purpose usually associated with such a product and, if applicable:
– correspond to the description given by the seller and have the features that the seller presented to the buyer in the form of a sample or model;
– have the features that a buyer might reasonably expect it to have considering the public statements made by the seller, the manufacturer or its representative, including advertising and labelling; or
2. Have the features defined by mutual agreement between the parties or be suitable for any special requirement of the buyer which was made known to the seller and which the latter agreed to”.
According to Article L. 211-12 of the French Consumer Code: “Action resulting from lack of conformity lapses two years after delivery of the product”.
(ii) With respect to the warranty against hidden defects, pursuant to article 1641 of the French Civil Code: “A seller is bound to a warranty on account of the hidden defects of the product sold which render it unfit for the use for which it was intended, or which so impair such use that the buyer would not have acquired it, or would only have given a lesser price for it, had he/she known of them”. According to article 1648, paragraph 1 of the French Civil Code: "The action resulting from hidden defects must be brought by the purchaser within two years after the discovery of the defect".

Where purchased in Denmark:

If Google replaces the device, a new warranty period of two years will apply from the date of the replacement.

Where purchased in Norway:

You will be entitled to the statutory warranties granted to consumers pursuant to the Consumer Purchases Act (LOV-2002-06-21-34) chapter 6. The statutory warranty covers the entire device. The statutory warranty expires two years after the date of purchase of the device and may be exercised within two months from discovery of the relevant defect.

One...more...sentence...

This Limited Warranty is given by Google Inc., whose registered address is at 1600 Amphitheatre Parkway, Mountain View, CA, USA, 94043, and it gives you specific legal rights. You may have other rights, which vary from country to country.

And, that’s it. Thanks for reading; your attention to detail has not gone unnoticed. Now go and enjoy your new device.

Hong Kong

This Limited Warranty applies if you are a consumer and you purchased your device in Hong Kong.

Here’s where we tell you what’s covered in your warranty and what’s not – good stuff, and important too. Don’t worry, we’ll make this as fast and enjoyable as possible.

Use it as any normal human being would.                                                          

Google warrants your Pixel C and Pixel C Keyboard (each a “device”) against defects in materials and workmanship under normal use in accordance with Google’s published user documentation for one year from the date that you bought it, in its original packaging, from Google or its authorized reseller (“Limited Warranty”). Avoid participating in extreme athletic events while simultaneously using your device.

It matters where you bought it.

This Limited Warranty is only valid and enforceable in locations the device is sold and will apply only if you purchased your device from Google or its authorized resellers.

We cover a lot, but here’s what’s not covered.

This Limited Warranty only applies to the hardware components (and not any software elements) of the device and does not apply to damage caused by normal wear and tear, accidents, misuse (including failure to follow product documentation), neglect, disassembly, alterations, servicing other than by Google authorized technicians, and external causes such as but not limited to water damage, extreme thermal or environmental conditions.

We’re not perfect, but we try very, very hard.                                                                                          

This Limited Warranty does not guarantee that use of the device will be uninterrupted or error-free.
Warranty remedy (what to do if something does go wrong with your device).
If a defect arises and you return your device during the one-year Limited Warranty period, Google will, at its sole discretion and to the extent permitted by law, either repair your device using new or refurbished parts, replace your device with a new or refurbished device functionally at least equivalent to yours, or accept the return of the device in exchange for a refund of the purchase price you paid for your device. If Google repairs or replaces your device, the repaired or replaced device will continue to be warranted for the remaining time of the original warranty period. All returned device and/or parts for which you have received a replacement will become the property of Google. Nothing in this Limited Warranty will reduce or otherwise affect your statutory rights in relation to the device.         
To make a claim under this Limited Warranty, please contact pixel.google.com/c-support.
We’ll need your name, contact information and the serial number of your device. In certain situations, you might have to provide a purchase receipt. Please refer to the Privacy Policy for more information on how we handle that data, at google.com/privacy. It is your responsibility to backup all data prior to returning the device under this Limited Warranty.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE LIMITED WARRANTY WRITTEN ABOVE IS THE ONLY EXPRESS WARRANTY GOOGLE PROVIDES FOR THE DEVICE, AND THE ABOVE REMEDY IS YOUR SOLE REMEDY. GOOGLE EXPRESSLY DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS OF ANY KIND, WHETHER STATUTORY OR IMPLIED, ARISING FROM COURSE OF CONDUCT OR OTHERWISE, REGARDING THE DEVICE, EXCEPT THAT ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT ARE LIMITED IN DURATION TO THE ONE-YEAR PERIOD OF THE EXPRESS WARRANTY ABOVE. SERIOUSLY, WE MEAN IT. THAT’S WHY THIS PART IS IN ALL CAPS.
Some jurisdictions do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

Ok. We’re more than halfway done. You are now officially among the .00001% who make it this far.

YOU EXPRESSLY UNDERSTAND AND AGREE THAT, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, GOOGLE AND ITS SUBSIDIARIES AND AFFILIATES (COLLECTIVELY, “GOOGLE PARTIES”) SHALL NOT BE LIABLE TO YOU UNDER ANY THEORY OF LIABILITY (WHETHER CONTRACT, TORT (INCLUDING NEGLIGENCE) OR FAILURE OF ANY WARRANTY OR OTHERWISE) FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES THAT MAY BE INCURRED BY YOU IN CONNECTION WITH THE DEVICE OR THESE TERMS, INCLUDING ANY LOSS OF DATA, WHETHER OR NOT A GOOGLE PARTY OR ITS REPRESENTATIVES HAVE BEEN ADVISED OF OR SHOULD HAVE BEEN AWARE OF THE POSSIBILITY OF ANY SUCH LOSSES ARISING. YOU EXPRESSLY UNDERSTAND AND AGREE THAT, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE GOOGLE PARTIES’ TOTAL LIABILITY IN CONNECTION WITH THE DEVICE OR THIS LIMITED WARRANTY WILL NOT EXCEED THE AMOUNT YOU ACTUALLY PAID GOOGLE FOR THE DEVICE.

Some jurisdictions do not allow the exclusion of incidental or consequential damages, so the above limitation may not apply to you.

No employee or representative of Google or its affiliates or any third party is authorized to make any modification, extension or addition to this Limited Warranty. If any term of this Limited Warranty is held to be illegal or unenforceable, the remaining terms of this Limited Warranty will remain in full force and effect.

One...more...sentence...

This Limited Warranty is given by Google Inc., whose registered address is at 1600 Amphitheatre Parkway, Mountain View, CA, USA, 94043, and it gives you specific legal rights. You may have other rights, which vary from jurisdiction to jurisdiction.

And, that’s it. Thanks for reading; your attention to detail has not gone unnoticed. Now go enjoy your new device.

USA

This Limited Warranty applies if you are a consumer and you purchased your device in the USA.

Here’s where we tell you what’s covered in your warranty and what’s not – good stuff, and important too. Don’t worry, we’ll make this as fast and enjoyable as possible.

Use it as any normal human being would.                                                          

Google warrants your Pixel C, Pixel C Keyboard and Pixel C Folio Keyboard (each a “device”) against defects in materials and workmanship under normal use in accordance with Google’s published user documentation for one year from the date that you bought it, in its original packaging, from Google or its authorized reseller (“Limited Warranty”). Avoid participating in extreme athletic events while simultaneously using your device.

It matters where you bought it.

This Limited Warranty is only valid and enforceable in locations the device is sold and will apply only if you purchased your device from Google or its authorized resellers.

We cover a lot, but here’s what’s not covered.

This Limited Warranty only applies to the hardware components (and not any software elements) of the device and does not apply to damage caused by normal wear and tear, accidents, misuse (including failure to follow product documentation), neglect, disassembly, alterations, servicing other than by Google authorized technicians, and external causes such as but not limited to water damage, extreme thermal or environmental conditions.

We’re not perfect, but we try very, very hard.                                                                                          

This Limited Warranty does not guarantee that use of the device will be uninterrupted or error-free.

Warranty remedy (what to do if something does go wrong with your device).

If a defect arises and you return your device during the one-year Limited Warranty period, Google will, at its sole discretion and to the extent permitted by law, either repair your device using new or refurbished parts, replace your device with a new or refurbished device functionally at least equivalent to yours, or accept the return of the device in exchange for a refund of the purchase price you paid for your device. If Google repairs or replaces your device, the repaired or replaced device will continue to be warranted for the remaining time of the original warranty period. All returned device and/or parts for which you have received a replacement will become the property of Google. Nothing in this Limited Warranty will reduce or otherwise affect your statutory rights in relation to the device.         

To make a claim under this Limited Warranty, reach out to a Google support specialist.

We’ll need your name, contact information and the serial number of your device. In certain situations, you might have to provide a purchase receipt. Please refer to the Privacy Policy for more information on how we handle that data, at google.com/privacy. It is your responsibility to backup all data prior to returning the device under this Limited Warranty.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE LIMITED WARRANTY WRITTEN ABOVE IS THE ONLY EXPRESS WARRANTY Google PROVIDES FOR THE DEVICE, AND THE ABOVE REMEDY IS YOUR SOLE REMEDY. Google EXPRESSLY DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS OF ANY KIND, WHETHER STATUTORY OR IMPLIED, ARISING FROM COURSE OF CONDUCT OR OTHERWISE, REGARDING THE DEVICE, EXCEPT THAT ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT ARE LIMITED IN DURATION TO THE ONE-YEAR PERIOD OF THE EXPRESS WARRANTY ABOVE. SERIOUSLY, WE MEAN IT. THAT’S WHY THIS PART IS IN ALL CAPS.

Some States do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

Ok. We’re more than halfway done. You are now officially among the .00001% who make it this far.

YOU EXPRESSLY UNDERSTAND AND AGREE THAT, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, GOOGLE AND ITS SUBSIDIARIES AND AFFILIATES (COLLECTIVELY, “GOOGLE PARTIES”) SHALL NOT BE LIABLE TO YOU UNDER ANY THEORY OF LIABILITY (WHETHER CONTRACT, TORT (INCLUDING NEGLIGENCE) OR FAILURE OF ANY WARRANTY OR OTHERWISE) FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES THAT MAY BE INCURRED BY YOU IN CONNECTION WITH THE DEVICE OR THESE TERMS, INCLUDING ANY LOSS OF DATA, WHETHER OR NOT A GOOGLE PARTY OR ITS REPRESENTATIVES HAVE BEEN ADVISED OF OR SHOULD HAVE BEEN AWARE OF THE POSSIBILITY OF ANY SUCH LOSSES ARISING. YOU EXPRESSLY UNDERSTAND AND AGREE THAT, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE GOOGLE PARTIES’ TOTAL LIABILITY IN CONNECTION WITH THE DEVICE OR THIS LIMITED WARRANTY WILL NOT EXCEED THE AMOUNT YOU ACTUALLY PAID GOOGLE FOR THE DEVICE.

Some States do not allow the exclusion of incidental or consequential damages, so the above limitation may not apply to you.

No employee or representative of Google or its affiliates or any third party is authorized to make any modification, extension or addition to this Limited Warranty. If any term of this Limited Warranty is held to be illegal or unenforceable, the remaining terms of this Limited Warranty will remain in full force and effect.

One...more...sentence...

This Limited Warranty is given by Google Inc., whose registered address is at 1600 Amphitheatre Parkway, Mountain View, CA, USA, 94043, and it gives you specific legal rights. You may have other rights, which vary from State to State.

And, that’s it. Thanks for reading; your attention to detail has not gone unnoticed. Now go enjoy your new device. 

 

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