View & track your orders
Thanks for ordering on the Google Store! If you want to see your open or past orders:
- Open the Google Store.
- In the top left corner, click or touch Menu > Orders.
Important: You can also see your Google Play device order history on your Google Store orders page.
Track your order
- Open your Google Store order history and sign into your Google account if you haven’t already.
- Search your list of orders and find the one you want to track.
- Click Order details.
- Click the blue Track it button.
If your tracking number doesn't show shipping information after 1 business day, contact our support team.Free shipping promotion
Free shipping applies to the lowest cost shipping option. The free shipping promotion may be modified or discontinued at any time.
Can't find your tracking number? For some countries, the lowest cost shipping option is Saver, which doesn't include a tracking number.
See an estimated delivery date
Check the date next to "Pending" at the top of your order on your orders page. You can also check the "Estimated delivery date" on your confirmation email.
How long your delivery takes
We can't guarantee the delivery times you'll find on this page, but they're good estimates of how long it should take for your order to reach you.
|Order a device on the Google Store||Order is processed
(Leaves warehouse in 1-2 business days)
|Order is shipped
(Ship time varies by selected shipping method)
|Order arrives at shipping address|
Business days: Monday - Friday.
Shipping options: Your delivery time and shipping cost depend on if you chose Next Day, Two-day, Ground, Saver, or another shipping option. (Your order's weight also affects cost.)
- If you chose Saver shipping, local post will deliver your order. You won't get a tracking number.
Where you live: Your shipping country makes a difference in delivery time.Find your country's estimated delivery time
|Location||Estimated time to your door||Track your package|
|Australia||2-12 business days||eParcel
|Austria||3-10 business days||UPS|
|Belgium||2-7 business days||UPS|
|Canada||3-12 business days||UPS
|Denmark||3-9 business days||UPS|
|Finland||4-12 business days||UPS|
|France||3-9 business days||UPS|
|Germany||2-8 business days||UPS|
|Hong Kong||2-6 business days||Yamato|
|India||3-10 business days||Fedex
|Ireland||2-7 business days||DHL|
|Italy||3-12 business days||UPS|
|Japan||2-10 business days||Yamato|
|Korea||2-10 business days||Hyundai|
|Netherlands||2-5 business days||UPS|
|New Zealand||2-9 business days||UPS|
|Norway||3-10 business days||UPS|
|Portugal||4-14 business days||UPS|
|Spain||3-14 business days||UPS|
|Sweden||3-9 business days||UPS|
|Switzerland||4-9 business days||UPS|
|Taiwan||2-11 business days||UPS|
|United Kingdom||2-6 business days||Parcelforce|
|United States||2-12 business days||FedEx|
Note: In the case of a missed delivery, carriers will leave a note at your door. In some countries, the carrier may also notify you by SMS text message.
My order has been delivered but I can't find it. Where is my order?
If you can't locate a package that has been delivered, check your tracking information for delivery details or see if someone else accepted your delivery. If you still can’t find your package, contact your shipping provider.
Mark is a Google Store expert and author of this help page. Leave him feedback below about the page.