Learn how to send your trade-in device

Prepare your trade-in device for maximum value

To send your trade-in device, use the prepaid trade-in kit sent to you and follow the detailed instructions included in the kit.

1. Prepare your old device:
   • Transfer data from your old device to your new one.
     • Learn how to set up your Pixel phone.
   • Remove activation locks from the device.
     • Learn how to turn off device protection for Android.
     • Learn how to turn off Find My for iPhone.
     • Learn how to disable Samsung lock for Samsung devices.
   • Factory reset the device. Do not reset through the Recovery menu or by using your device's buttons.
     • Learn how to reset your Pixel phone to factory settings.
     • Learn how to reset your iPhone to factory settings.
     • Learn how to reset other Android phones to factory settings.
   • Erase any downloaded SIMs or remove any SIM and memory cards.
   • Power off the device.
2. Pack your device in the prepaid trade-in kit.
   • If you have multiple trade-in kits, match the trade-in ID on your kit with the trade-in ID in your order history.
   • To find your trade-in ID:
     1. Go to Order history.
     2. Select View or edit order.
     3. Review Trade-in details.
3. Attach the delivery label.
4. Send the device through Canada Post. Find Canada Post drop-off locations near you.
   • If you don't want to continue with your trade-in, throw the trade-in kit away.
   • Once you send in your device, you can't cancel the trade-in process.
   • Do not send in devices with damaged or swollen batteries. These won't receive any credit and can't be returned.
   • Your trade-in transaction expires at the end of six months from the date of purchase of your new Google device.

Related resources

• Learn about trade-in condition requirements
• Learn about estimated trade-in value
• Learn about trade-in eligibility
• Learn how to add a trade-in order