Learn about trade-in process timelines

You can get credit when you trade in your old device through Google Store when you buy a new Pixel device. Trade-in through Google Store is available in Australia, Canada, France, Germany, Italy, Japan, Spain, the United Kingdom, and the United States.

You can start the trade-in process after you order a new device. Learn how to add a trade-in to an order.

1. First, you'll receive your new device.
   • You can track your Google Store deliveries.
   • The trade-in estimate expires 30 days after you receive a new device.
     • You can send your trade-in device at any time. If your device is dispatched more than 30 days after you received it, its assessed value may decrease based on changes to its market value. The current market value is determined by the trade-in Terms and Conditions.
2. You'll receive a trade-in kit within 5 working days.
   • Trade-in kits are dispatched after your new device is sent to you or when you pick up your new device in-store. In some cases, the kit may take more than 5 working days to reach you. If you don't get your trade-in kit within 10 working days, contact our support team.
   • If you need to update your address, you can change your trade-in kit delivery address.
3. Send your trade-in devices.
4. Google Store receives the trade-in device.
   • As soon as we receive your trade-in device, we'll usually inspect it within 5 working days and send you the results through email.
5. Google Store informs you of the value of your device.
   • If the post-inspection value is less than 75% of the estimated trade-in value, PCS Wireless will return your device and you won't receive a credit.
   • If the post-inspection value is between 75% and 99.9% of the estimated trade-in value, you'll receive an email.
     • You'll have 7 days to accept the post-inspection value.
     • If you don't accept the post-inspection value within 7 days, PCS Wireless will return your device and you won't receive a credit.
6. You'll receive your refund.
   • You'll receive a credit in the form of payment used for your new device purchase.
     • Credit card refunds may take up to 14 working days to apply to your card.
   • If the trade-in value credit exceeds the cost of your new Pixel device, the excess amount is provided as Google Store credit.

Related resources 

• Learn how to change a trade-in kit shipping address
• Learn about trade-in eligibility