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Get help if you can't sign for Google Store packages

If you can't sign for packages that require a signature upon delivery, follow the steps below for FedEx, UPS, and UPS Mail Innovations services. Pre-signature is only available for these carriers.

FedEx

Pre-sign for your package with FedEx Delivery Manager (FDM).

If you missed the delivery and the driver left a door tag with instructions:

  1. Sign the door tag.
  2. Leave the door tag on your door so FedEx can deliver your package on the next try.

Tip: You can request Fedex hold the package at a Fedex location so you can pick it up within 7 calendar days. To do so and to extend the hold period, call FedEx at 1-800-463-3339 or use FedEx Delivery Manager (FDM).

UPS

Pre-sign for your package with UPS My Choice:

If you missed the delivery and the driver left a UPS Delivery Notice or InfoNotice, follow the instructions on the notice to get your package.

Tip: You can request UPS to reroute your package to a UPS Access Point location for pickup for up to 7 calendar days. To do so and to extend the hold period, use your UPS My Choice account.

UPS's reattempt process for signature-required packages

The UPS courier may deliver the package to a nearby UPS Access Point location for you to pick up. This only happens if all the following are true:

  • The package is a signature-required package.
  • You didn't pre-release the package through UPS My Choice.
  • The courier has had a failed delivery attempt to your address.

To learn more about UPS My Choice and how to refuse delivery to a UPS access point, sign in to your UPS My Choice account.

UPS Mail Innovations

If your delivery carrier is UPS Mail Innovations, UPS picks up the package and gives it to USPS for the last-mile delivery. Typically, you don’t have to sign for a package that UPS Mail Innovations delivers.

Tips:

  • Hold for pickup isn’t available for UPS Mail Innovations packages.
  • For common questions related to UPS Mail Innovations service, go to the UPS Mail Innovations FAQ.
  • For further assistance, call UPS Mail Innovations at 1-800-500-2224.

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