You can use this article to understand and fix issues with packages that are returned to the warehouse because delivery carriers can’t deliver them. This can happen when:
- You refuse a delivery.
- Nobody is present to sign for a delivery that needs a signature.
- Your delivery address is incorrect or incomplete.
- You request the package to be held for pickup at a delivery carrier location but you don’t pick it up in time.
- Your cancellation request was processed after the package was dispatched.
If you get an email that says your package was returned to our warehouse, contact Google Store Support. You’ll get a refund that includes delivery fees and tax.