Due to high volumes, you may experience long wait times for customer support. We greatly appreciate your patience. For more information about Google Store orders, click here.

Visit the Google retail store in person

You can buy Google products in Google’s first physical retail store, Google Store Chelsea, located at 15th & 9th Ave, New York, NY 10011.

Accepted payment methods
  • American Express
  • Discover (US only)
  • Google Store credit
  • MasterCard
  • Visa
  • Cash

Payment methods you can't use

  • Checks
  • Money orders
  • Direct bank account debit
  • Virtual credit cards (VCCs)
  • Health savings account (HSA) cards
  • Transit cards
  • Google Play credit
    • Can be used only to purchase digital content, excluding magazine subscriptions
  • Google Play gift cards
    • Can be used only to purchase digital content, excluding magazine subscriptions
  • Google discount codes
  • PayPal

Price matches

We can price match after you make your Google Store purchase. This means if you find a better deal within the standard return window, we’ll refund the difference. You can request a price match in the Google Retail Store or request a price match online.

Refunds & returns

  • If you want to return or exchange an item you got at the Google retail store: Check the back of the receipt for the terms and conditions.
  • If you bought an item at the Google retail store with cash and want a refund:
    • You can visit the Google retail store to get your refund in cash.
    • You can return your item online and receive your refund in Store credit.

Onsite repair

  • You can get any Pixel phone purchased in the US repaired onsite at the Google retail store.
  • If your Pixel phone has Preferred Care, contact Assurant. You can't claim device protection at the store.
    • Tip: If your Pixel device is out-of-warranty, you can still get it fixed onsite at the Google retail store.


You can bring your old phone to the Google retail store to trade it in for a new Pixel phone. We’ll assess your phone and give you a quote for trade-in credit. When you buy your new phone, we’ll apply the credit to the retail price.

You can also trade in your old phone online. Learn how to trade in your old phone.


The health and safety of customers and store team members is our top priority and we built our store and shopping experience with that in mind.

  • We require masks, hand sanitation, and social distancing in our Google retail store and we clean all spaces multiple times a day.
  • To ensure our customers feel safe during their shopping experience, we have limited occupancy and easy pickup options.
  • To adapt our health and safety procedures as needed, we continue to closely follow the guidance of local and national authorities.
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