Skillshop FAQ

Access your account

Q: I'm having trouble signing in. What do I do?

A: See this Help Center article for an overview of the sign-in process.

Q: Why do I get a page that says "Oops, looks like that link is broken" when I click a URL shared with me by a co-worker?

A: You may be trying to access content that’s not available to your account, including courses that may have been removed. Instead, sign in to Skillshop, then find the content by either using the search bar, or by navigating the catalog via the "Browse" menu.

Q:  I changed companies, can I still access my achievements and certifications?

A: Yes! A great feature of Skillshop is that it allows you to take your achievements and certifications with you, no matter where you go or company you work for. They belong to you! If you've changed companies, please be sure to update your profile settings with your new company email address.

 

Assessments, achievements, and certifications

Q: I can’t find the learning path / courses that I was part way through. Where did it go? Is there a new path?

A: With the launch of Skillshop several older paths and courses were removed and are no longer accessible. If you’re looking for the Google Ads certifications you can find the new Google Ads certifications under the Google Ads topic area. You can browse all Skillshop content by clicking on the Browse button on the left navigation area and then clicking into each Topic area.

Q: Is there a limit to the number of times I can take an assessment?

A: There's no limit to the number of attempts you can make, but depending on the assessment you'll need a score of 80% or greater to pass. Keep in mind, if you don't pass, you’ll need to wait 24 hours before you can take it again. Also, questions load randomly so make sure you're paying attention!

Q: How can I move or merge my completed courses, learning paths achievements and certifications from one Skillshop account to another?

A: To move your data from one Skillshop account to another, you'll need to recover your previous Skillshop profile associated with your learning history into your main Skillshop profile.

Before proceeding, make sure:
  1. You've entered a recovery email addresses for both Skillshop accounts.

  2. You're prepared for your merged account to be deactivated.

  3. You're not merging an Skillshop account associated with a product-associated email address (Bid Manager, Campaign Manager, etc.). If you merge your product-associated account, you won't be able to access training content associated with those products.

To do this, follow the steps below:

  1. Sign in to Skillshop using the email address associated with your main account (the account you want to merge your data into).

  2. Navigate to the My Profile icon (a small circular icon in the top right), and click Edit Profile.

  3. Scroll to the bottom of User Properties. Click Have an existing account? Recover Your Data.

  4. On the Recover data from an existing account page, enter the email that you'd like to merge your data from and the existing account recovery email associated with that existing account.

  5. Click Continue.

  6. Check your recovery email address for an email from “Intellum Account Recovery Process” notify@intellum.com with a verification link (this should arrive within 24 hours)

  7. Follow the steps in the verification email to merge your accounts. You'll see your active learning history in your user profile within 24 hours. Note: your recovered account will be automatically deactivated within Skillshop and deleted after 30 days. After deletion, a new account may be registered with the recovered account's email address.

Q: I noticed the following message below in my Profile page. Why do I need to select this? What happens if I don’t select anything?

A: The message is required by our legal team to be sure you are fully informed on how Google manages your personal information. If you select “No” (or if you leave both blank) we won’t be able to share your certification data with your company or the Google Partners program. If your company is participating in the Google Partners program this will negatively impact your company’s badge and/or specialization status. If you select Yes we will be able to share your data as stated below.

Share my Skillshop account information with my company:

 

Allow my name, profile, activity progress, enrollment information, valid exams, achievements, and certifications to be shared with my associated company in my Skillshop profile, and companies I’m affiliated with in Google Partners.

[ ] Yes

[ ] No

By opting in to sharing your information, you agree to give your company visibility into your profile, enrollment, achievement, or certification details for your Skillshop account. You can update your associated company and sharing preferences any time in your profile.

For Google Partners users

Q: How do I make sure my Google Ads certifications  (Search, Display, Video and Shopping) are credited to my agency for the Google Partners program?

A: Please follow the steps below.

  1. From your Skillshop account, go to your Profile in the upper right of your browser and make sure you've checked Yes to sharing information with your company.
  2. In your Skillshop user profile page scroll to the “company email” field and enter the email address that you are using for your Google Ads manager account. 
    1. Note: In Google Ads: Any user whose email has admin or standard Google Ads manager access to your company's Google Ads manager account (MCC), or sub-manager accounts, will be considered affiliated with your company and will have their Google Ads certifications count toward your company's badge and specialization status. Keep in mind: Users with read-only access may not contribute to your badge and specialization status.

Q:  Where can I find the user certification status for my company’s users in Skillshop?

A: Skillshop doesn't currently support this feature. For now, we recommend that you directly contact your affiliated users to confirm their exam or certification status. We also recommend asking your users to link their training activities to your company by listing your full company's name and corporate email address in their profile, and opting into sharing their training data with your company.

Have other questions related to Google Partners? See the Google Ads Help Center.
Other questions

Q: How much does Skillshop cost?

A: Skillshop is available at no cost.

Q: Can I download the course content?

A: All content on Skillshop is available only on the site.

Q: Who should I contact if I have a question about the Skillshop site or any of the training courses?

A: If you have any questions or run into any issues, just Contact us and our team will follow up within 72 hours.

Q: What devices and browsers are supported for use?

A: Skillshop works with all current web browsers, and can be accessed on most mobile devices

Q: How do I delete my account?

A: Sorry to see you go. To delete your account, please navigate to your profile in Skillshop, and click on the ‘Delete account’ link at the bottom of the page. You will then receive two prompts asking you to confirm if you’d like to delete your account. This action is permanent and cannot be reversed.  Keep in mind, deleting your Skillshop Account will not automatically delete your Google Account.

Q: Where do I update my timezone 

A: Skillshop account defaults to UTC. You can update your timezone within your Skillshop profile. To update, navigate to your profile, click ‘Edit Profile’, and select your timezone from the drop-down menu.

 

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