Skillshop FAQ

Access your account

Q: I'm having trouble signing in. What do I do?

A: See this Help Center article for an overview of the sign-in process.

Q: Why do I get a page that says "Oops, looks like that link is broken" when I click a URL shared with me by a co-worker?

A: You may be trying to access content that’s not available to your account, including courses that may have been removed. Instead, sign in to Skillshop, then find the content by either using the search bar, or by navigating the catalog via the "Browse" menu.

Q:  I changed companies, can I still access my achievements and certifications?

A: Yes! A great feature of Skillshop is that it allows you to take your achievements and certifications with you, no matter where you go or company you work for. They belong to you! If you've changed companies, please be sure to update your profile settings with your new company email address.

Assessments, achievements, and certifications

Q: Is there a limit to the number of times I can take an assessment?

A: There's no limit to the number of attempts you can make, but depending on the assessment you'll need a score of 80% or greater to pass. Keep in mind, if you don't pass, you’ll need to wait 24 hours before you can take it again. Also, questions load randomly so make sure you're paying attention!

Q: How can I move or merge my completed courses, learning paths achievements and certifications from one Skillshop account to another?

A: To move your data from one Skillshop account to another, you'll need to recover your previous Skillshop profile associated with your learning history into your main Skillshop profile.

Before proceeding, make sure:
  1. You've entered the same recovery email addresses for both Skillshop accounts.

  2. You're prepared for your merged account to be deactivated.

  3. You're not merging a Skillshop account associated with a product-associated email address (Bid Manager, Campaign Manager 360, etc.). If you merge your product-associated account, you won't be able to access training content associated with those products.

To do this, follow the steps below:

  1. Sign in to Skillshop using the email address associated with your main account (the account you want to merge your data into).

  2. Navigate to the My Profile icon (a small circular icon in the top right), click My Profile, and then click Edit Profile.

  3. Scroll to the bottom of the Edit Profile page. Click Have an existing account? Recover Your Data.

  4. On the Recover data from an existing account page, enter the email that you'd like to merge your data from and the existing account recovery email associated with that existing account.

  5. Click Continue.

  6. Check your recovery email address for an email from “Intellum Account Recovery Process” with a verification link (this should arrive within 24 hours)

  7. Follow the steps in the verification email to merge your accounts. You'll see your active learning history in your user profile within 24 hours. Note: your recovered account will be automatically deactivated within Skillshop and deleted after 30 days. After deletion, a new account may be registered with the recovered account's email address.

For Google Partners users

Q: How do I make sure my Google Ads certifications  (Search, Display, Video, Shopping and Apps) are credited to my agency for the Google Partners program?

  1. Go to the My Profile page of your Skillshop account and select ‘Edit profile’
  2. Scroll down to ‘Link my Skillshop account with my Google Accounts’
  3. Choose the ‘Connect your Google Ads Account’ button and select the email address you are using on your Google Ads account to ensure your Google Ads certifications are credited to your Google Ads account
  4. Review Data Sharing Agreement and select ‘Agree and Continue’

Q:  Where can I find the user certification status for my company’s users in Skillshop?

A: Skillshop doesn't currently support this feature. For now, we recommend that you directly contact your affiliated users to confirm their exam or certification status. We also recommend asking your users to link their training activities to your company by listing your full company's name and corporate email address in their profile, and opting into sharing their training data with your company.

Have other questions related to Google Partners? See the Google Ads Help Center.
Other questions

Q: How much does Skillshop cost?

A: Skillshop is available at no cost.

Q: Can I download the course content?

A: All content on Skillshop is available only on the site.

Q: Who should I contact if I have a question about the Skillshop site or any of the training courses?

A: If you have any questions or run into any issues, just Contact us and our team will follow up within 72 hours.

Q: What devices and browsers are supported for use?

A: Skillshop works with all current web browsers, and can be accessed on most mobile devices

Q: How do I delete my account?

A: Sorry to see you go. To delete your account, please navigate to your profile in Skillshop, and click on the ‘Delete account’ link at the bottom of the page. You will then receive two prompts asking you to confirm if you’d like to delete your account. This action is permanent and cannot be reversed.  Keep in mind, deleting your Skillshop Account will not automatically delete your Google Account.

Q: Where do I update my timezone 

A: Skillshop account defaults to UTC. You can update your timezone within your Skillshop profile. To update, navigate to your profile, click ‘Edit Profile’, and select your timezone from the drop-down menu.

Share your certification online

1. While signed-in to your Google account on Skillshop, click on your photo in the upper right-hand corner and select "My Profile" from the menu.

2. Under “Awards,” click on the certification you intend to share.

3. Visit the URL on the page that appears after you click any certification.

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