FAQs Skillshop Other Topics

Important: This article applies only to Skillshop's Other Topics like YouTube, Grow with Google, Waze, and more. To learn more about the categorization of the Skillshop topics and navigate to the right help article, click here.

This article answers frequently asked questions about Skillshop account information, awards & certifications, and other general inquiries.

Skillshop account information

Q: I'm having trouble signing in. What should I do?

A: To sign into Skillshop you’ll first need a Google account. (Learn more about the sign in process).

Q: Why do I get a page that says "Oops, looks like that link is broken" when I click a URL shared with me by a coworker?

A: You may be trying to access content that’s not available to your account, including courses that may have been removed. Instead, sign in to Skillshop, then find the content by either using the search bar, or by navigating the catalog via the Browse menu.

Q: I changed companies, can I still access my awards and certifications?

A: Yes. Skillshop allows you to take your awards and certifications with you, regardless of the company you work for. If you've changed companies, just update your profile settings with your new email address. (Learn more about account setup).

Q: How do I request a name change?

A: To request a name change, you’ll need to update your name in your Google account. (Learn more about name changes).

Q: Where do I update my timezone?

A: Skillshop account defaults to UTC. You can update your timezone within your Skillshop profile. To update, head over to My profile, click Edit Profile, and select your timezone from the drop-down menu. (Learn more about account setup).

Q: How do I delete my account?

A: To delete your account, navigate to My profile on the upper-right hand corner, and click on the Delete account link at the bottom of the page. You will then receive two prompts asking you to confirm if you’d like to delete your account. Do note that this action is permanent and cannot be reversed. Deleting your Skillshop Account will not delete your Google Account.

Assessments, awards, and certifications

Q: Is there a limit to the number of times I can take an assessment?

A: There's no limit to the number of attempts you can make. If you don't pass your assessment on the first try, you may need to wait 24 hours before you can take it again. Scores needed to pass an assessment vary by topic.

Tip: Every assessment is different and loads questions randomly, so pay attention during your retake.

Q: How can I move or merge my completed awards and certifications from one Skillshop account to another?

A: To move your data from one Skillshop account to another, you'll need to recover your previous Skillshop profile associated with your learning history into your main Skillshop profile. To do so go to your avatar, select Edit Profile and under “Have an existing account? Recover your data”, select Recover your data and follow the prompts. (Learn more about merging your accounts).

Q: Where can I find my completed awards and certifications?

A: You should receive an email whenever you’ve earned a new award and certificate. If you didn’t receive or can’t find the email, click your avatar on the upper right and go to My Profile to view your completed certificates and awards.

Q: How do I share my certification with others?

A: You can share your certificate from My Profile by selecting your certification under Awards and selecting Print or copy and share the URL on the page that appears. (Learn more about printing certifications). 

Q: What if I don’t want my award to be public?

A: In My Profile, there is a public profile toggle which allows you to adjust your account information’s visibility. (Learn more about account setup).

Q: How long is a certification valid?

A: All Skillshop certifications are valid for one year from the date issued, unless stated in the certificate. To maintain your certification status, you’ll have to take a recertification. You’ll be notified in advance when your certification will expire so you can prepare to recertify if you wish to do so. When a Skillshop certification expires, associated awards will also be flagged as expired.

Q: Can I retake the same exam if I’m already certified?

A: You may not attempt the same exam while you’re currently certified unless you’re within the recertification eligibility period. This period starts 30 days prior to your certification expiration date. If you attempt to recertify before the recertification eligibility period, one or more of the following may happen:

1. Your exam result will be rejected.
2. You may not receive a new certificate or badge.
3. You may be prohibited from taking the exam and/or any other Google exam.
4. Google, in its sole discretion, may terminate any applicable business relationship with you.

Other questions

Q: How much does Skillshop cost?

A: Access to the Skillshop platform, awards and most certifications are available at no cost.

Q: Can I download the course content?

A: All content on Skillshop is available only on the site.

Q: Who should I contact if I have a question about the Skillshop site or any of the training courses?

A: If you have any questions, first refer to the Skillshop Help Center for articles and answers to common questions. If you are unable to find your resolution you can contact Skillshop Support.

Q: What devices and browsers are supported for use?

A: Skillshop works with all current web browsers, and can be accessed on most mobile devices.