If Search Ads 360 is unable to post an update because of an error, an error icon appears next to the item in a reporting table. If you run a sync operation without fixing the post error, Search Ads 360 won't sync in any updates to the item by default. This is to prevent changes in the external account from unintentionally overwriting changes you made in Search Ads 360.
You can either fix the post error in Search Ads 360 or change the default options in a manual sync to remove updates that caused post errors.
On this page
- Considerations before troubleshooting
- View and fix post errors
- Use manual sync to remove updates that caused post errors
- How sync resolves posting errors
Considerations before troubleshooting
You have 2 main options to fix post errors:
- Fix the post error in Search Ads 360: You can manually correct the issue based on the error message.
- Change the default options in a manual sync: This option allows you to remove updates that caused post errors and revert the item to its state in the external account.
View and fix post errors
- Sign in to your Search Ads 360 experience.
- In the page menu, select Campaigns. If any campaigns have post errors, you'll find the error icon
in the "Campaign" column.
- Hover over the icon to find an error message.
- To fix the error, follow the recommendation in the error message.
Use manual sync to remove updates that caused post errors
Instead of fixing each post error manually, you can use a manual sync to remove the updates that caused post errors. Then you can try making the updates again.
To manually sync one or more accounts (not needed for Google Ads accounts):
- Sign in to your Search Ads 360 experience.
- Navigate to a manager account.
- In the page menu, select Settings, and then select Sub-account settings.
- Select the checkbox next to one or more client accounts in the account tree. To filter the account tree to show only the types of accounts you want to sync, select the filter icon
and add a filter.
Missing accounts?
If you find this icon
above the account tree, you're using the hierarchy view and are only viewing manager accounts. To find client accounts, turn off hierarchy view or select an account name in the tree. Learn how accounts are linked to your manager account.
- Select Sync, which appears in the edit panel above the account tree.
- In the Sync panel, select Immediately if it isn't already selected.
- To remove updates that haven't successfully posted to the external account, select the Automatically remove changes that have not successfully posted to the engine checkbox.
- Select Apply.
and add a filter.
above the account tree, you're using the hierarchy view and are only viewing manager accounts. To find client accounts, turn off hierarchy view or select an account name in the tree. Learn How sync resolves posting errors
Here's what happens during the sync:
- If updates you made to existing items were not posted to the external account because of errors, Search Ads 360 replaces the items with a fresh copy from the external account. The changes you made to the item in Search Ads 360 will be lost.
ExampleIf you enter an invalid final URL for an existing keyword and Search Ads 360 is unable to post the update to the engine, you can return the keyword to the landing page URL in the client account by selecting this option.
- New items that you created in Search Ads 360 but were not posted to the external account because of errors are removed. Since the new Search Ads 360 items don't exist in the external account, the only way to fix the posting error is to remove them from Search Ads 360.
ExampleIf you create a new keyword in Search Ads 360, but the keyword was not posted to the external account because its final URL is invalid, you can remove the keyword from Search Ads 360 by selecting this option.
To view the list of updates that were removed by a sync, See what changed after a sync.