Most sync errors receive one of the following alerts. Click on your sync error from the options below to jump directly to your solution.
- Couldn't sync due to an internal error.
- Search Ads 360 temporarily cannot sync with the client account. Please try again later or contact support for more information.
- Sync was cancelled by user.
- Unable to sync because of invalid credentials.
- Unable to sync this client account. Please contact support because the agency or sub-manager account could be paused.
- Unable to sync because trafficking is stopped on the account. Please email support and include the URL.
- DS3_ERROR_SYNC_UNSUPPORTED_DATA_ON_ENGINE:...
- Unable to sync because clickserve.dartsearch.net is not in your list of authorised tracking domains. Please contact your Baidu account manager to fix this and try again.
- Cannot sync because one or more keywords specify different HTTP schemes for mobile and non-mobile URLs. Change the keywords in Baidu to use either http or https for both URLs, then sync again.
- Unable to sync because migrating the account to upgraded URLs failed.
- This client account setting may not match the account type because of an issue during sync or trafficking.
- Mutation failed because a matching AD_GROUP already exists for CAMPAIGN.
- Unable to sync because the advertiser is missing the link for a Microsoft Merchant Center account.
- Unable to sync Bing account data in Search Ads 360.
- Changes made to the budget in Search Ads 360 were not being synced correctly to Microsoft Ads.
1. Couldn't sync due to an internal error.
Possible cause
An error within Search Ads 360 is preventing the sync. This sometimes occurs when multiple internal processes are trying to update the same item at the same time.
Troubleshoot
Wait and try the sync again later. If you still see the error, contact support.
2. Search Ads 360 temporarily cannot sync with the client account. Please try again later or contact support for more information.
Possible cause
The external account isn't responding, so sync has been disabled.
Troubleshoot
Wait and try the sync again later. If you still see the error, contact support.
3. Sync was cancelled by user.
Possible cause
You pressed Cancel during a sync.
Troubleshoot
Run a new sync.
4. Unable to sync because of invalid credentials.
Possible cause
There are various reasons for invalid credentials. A common reason is a change to your credentials in the account you are attempting to sync.
Troubleshoot
Sign in to your client account to verify that the credentials are correct.
5. Unable to sync this client account. Please contact support because the agency or sub-manager account could be paused.
Possible cause
A scheduled sync ran on a paused or removed account.
Troubleshoot
If the account is paused, you can either:
- Run a manual sync on the paused account, and then resume the account.
- Remove the paused account, and recreate a new account.
If the account is removed, you need to recreate the removed account.
6. Unable to sync because trafficking is stopped on the account. Please email support and include the URL.
Possible cause
Trafficking may have been disabled for one of the following 2 reasons:
- As per a client’s request.
- As part of an internal bug investigation.
Troubleshoot
7. DS3_ERROR_SYNC_UNSUPPORTED_DATA_ON_ENGINE:...
Possible cause
This can happen if you are using upgraded URLs but haven’t yet completed the migration in Search Ads 360.
Troubleshoot
Update the data in the client account or finish the migration to upgraded URLs.
8. Unable to sync because clickserve.dartsearch.net is not in your list of authorised tracking domains. Please contact your Baidu account manager to fix this and try again.
Possible cause
The linked Baidu account needs to authorise the Search Ads 360 clickserver.
Troubleshoot
You'll need to contact Baidu as they'll need to associate the Search Ads 360 clickserver with your account. Read how to link an external Baidu account to a new client account.
9. Cannot sync because one or more keywords specify different HTTP schemes for mobile and non-mobile URLs. Change the keywords in Baidu to use either http or https for both URLs, then sync again.
Possible cause
At least one of your keywords uses conflicting HTTP schemes for mobile and non-mobile URLs.
Troubleshoot
Fix this directly in your Baidu account. Read more about implementing device-specific landing pages.
10. Unable to sync because migrating the account to upgraded URLs failed.
Possible cause
Because migration to upgraded URLs failed, your account is adversely affected by syncing.
Troubleshoot
Contact our support team for more information.
11. This client account setting may not match the account type because of an issue during sync or trafficking.
Possible cause
Sync errors are hard to diagnose and can happen for a variety of reasons. The troubleshooting steps are largely independent of the cause.
Troubleshoot
Run another sync with Fix all trafficking errors selected.
12. Mutation failed because a matching AD_GROUP already exists for CAMPAIGN.
Possible cause
Two or more ad groups within the same campaign have identical names.
Troubleshoot
Ensure that your ad groups are free of naming conflicts.
13. Unable to sync because the sub-manager account is missing the link for a Microsoft Merchant Center account.
Possible cause
The Microsoft Merchant Center account might not be linked to Search Ads 360.
Troubleshoot
Try linking the Microsoft Merchant Center store to Search Ads 360.
- Sign in to your new Search Ads 360.
- Navigate to a manager or sub-manager account.
- Click Feeds.
- In the table, select the tick box next to the inventory account for the Google Merchant Center.
- Above the reporting table, click Edit and then Edit details.
- In the Add new store ID box in the 'Bing Merchant Center' section, type the Microsoft Merchant Center store ID.
After you've linked your account, make sure that a sync runs (either manually or scheduled).
Learn more about how to set up and add your Microsoft Merchant Center store to Search Ads 360.
14. Unable to sync Bing account data in Search Ads 360.
Possible cause
The account data is not synced due to an authorisation issue.
Troubleshoot
- Re-authorise the Bing account in the Search Ads 360 settings.
- Perform a manual sync and select the 'Automatically remove changes' option.
15. Changes made to the budget in Search Ads 360 were not being synced correctly to Microsoft Ads.
Possible cause
Sync errors are hard to diagnose and can happen for a variety of reasons.
Troubleshoot
- Check for shared budgets or bid strategies in the Bing UI.
- If the shared budget was not synced with the Bing UI, adjust the budget directly in the Bing UI to match the correct budget in Search Ads 360.
- Perform a manual sync in Search Ads 360 by navigating to the client account and using the sync option.
- The manual sync resolves the error, aligning the budgets between Search Ads 360 and the Bing UI.