Common sync errors

Most sync errors receive one of the following alerts. Click on your sync error from the options below to jump directly to your solution.

1. Couldn't sync due to an internal error.
2. Search Ads 360 temporarily can´t sync with the client account. Please try again later, or contact support for more information.
3. Sync was canceled by user.
4. Unable to sync because of invalid credentials.
5. Unable to sync this client account. Please contact support because the agency or sub-manager account could be paused.
6. Unable to sync because trafficking is stopped on the account. Please email support and include the URL.x
7. DS3_ERROR_SYNC_UNSUPPORTED_DATA_ON_ENGINE:...
8. Unable to sync because clickserve.dartsearch.net is not in your list of authorized tracking domains. Please contact your Baidu Account Manager to fix and try again.
9. Can't sync because one or more keywords specify different HTTP schemes for mobile and non-mobile URLs. Change the keywords in Baidu to use either http or https for both URLs, then sync again.
10. Unable to sync because the account failed to be migrated to Upgraded URLs.
11. This client account setting may not match the account type because of an issue during sync or trafficking.
12. Mutation failed because a matching AD_GROUP already exists for CAMPAIGN.
13. Unable to sync because the advertiser is missing the link for a Microsoft Merchant Center account.
14. Unable to sync Bing account data in Search Ads 360.
15. Changes made to the budget in Search Ads 360 were not syncing correctly to Microsoft Ads.

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1. Couldn't sync due to an internal error.

Possible Cause

An error within Search Ads 360 is preventing the sync. This sometimes occurs when multiple internal processes are trying to update the same item at the same time.

Troubleshoot

Wait and try the sync again later. If you still see the error, contact support.

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2. Search Ads 360 temporarily cannot sync with the client account. Please try again later, or contact support for more information.

Possible Cause

The external account isn't responding, so sync has been disabled.

Troubleshoot

Wait and try the sync again later. If you still see the error, contact support.

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3. Sync was canceled by user.

Possible Cause

You pressed Cancel during a sync.

Troubleshoot

Run a new sync.

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4. Unable to sync because of invalid credentials.

Possible Cause

There are various reasons for invalid credentials. A common reason is a change to your credentials in the account you are attempting to sync.

Troubleshoot

Sign into your client account to verify that the credentials are correct.

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5. Unable to sync this client account. Please contact support because the agency or sub-manager account could be paused.

Possible Cause

A scheduled sync ran on a paused or removed account.

Troubleshoot

If the account is paused, you can either:

• Run a manual sync on the paused account, and then resume the account.
• Remove the paused account, and recreate a new account.

If the account is removed, you need to recreate the removed account.

6.Unable to sync because trafficking is stopped on the account. Please email support and include the URL.

Possible Cause

Trafficking may have been disabled for one of the following two reasons:

• As per a client’s request.
• As part of an internal bug investigation.

Troubleshoot

Contact our support team.

7. DS3_ERROR_SYNC_UNSUPPORTED_DATA_ON_ENGINE:...

Possible Cause

This can happen if you are using Upgraded URLs, but haven’t yet completed the migration in Search Ads 360.

Troubleshoot

Update the data on the client account, or finish the migration to Upgraded URLs.

8. Unable to sync because clickserve.dartsearch.net is not in your list of authorized tracking domains. Please contact your Baidu Account Manager to fix and try again.

Possible Cause

The linked Baidu account needs to authorize the Search Ads 360 clickserver.

Troubleshoot

You'll need to Contact Baidu, as they'll need to associate the Search Ads 360 clickserver with your account. Read how to Link an external Baidu account to a new client account.

9. Can't sync because one or more keywords specify different HTTP schemes for mobile and non-mobile URLs. Change the keywords in Baidu to use either http or https for both URLs, then sync again.

Possible Cause

At least one of your keywords uses conflicting HTTP schemes for mobile and non-mobile URLs.

Troubleshoot

Fix this directly in your Baidu account. Read more on implementing device-specific landing pages.

10. Unable to sync because the account failed to be migrated to Upgraded URLs.

Possible Cause

Due to a failed migration to Upgraded URLs, your account will be adversely affected by a sync.

Troubleshoot

Contact our support team for more information.

11. This client account setting may not match the account type because of an issue during sync or trafficking.

Possible Cause

Sync errors are hard to diagnose, and can happen for a variety of reasons. The troubleshooting steps are largely independent of the cause.

Troubleshoot

Run another sync with Fix all trafficking errors selected.

12. Mutation failed because a matching AD_GROUP already exists for CAMPAIGN.

Possible Cause

Two or more ad groups within the same campaign have identical names.

Troubleshoot

Ensure that your ad groups are free of naming conflicts.

13. Unable to sync because the sub-manager account is missing the link for a Microsoft Merchant Center account.

Possible Cause

The Microsoft Merchant Center account might not be linked to Search Ads 360.

Troubleshoot

Try linking the Microsoft Merchant Center store to Search Ads 360.

1. Sign in to your new Search Ads 360.
2. Navigate to a manager or sub-manager account.
3. Click Feeds.
4. In the table, select the checkbox next to the inventory account for the Google Merchant Center.
5. Above the reporting table, click Edit, and then click Edit details.
6. In the Bing Merchant Center section, in the Add new store ID box, type the Microsoft Merchant Center store ID.

After you've linked your account, make sure a sync runs (either manual or scheduled).

Learn more about how to Set up and add your Microsoft Merchant Center store to Search Ads 360.

14. Unable to sync Bing account data in Search Ads 360.

Possible Cause

The account data is not synced due to an authorization issue.

Troubleshoot

• Re-authorize the Bing account within Search Ads 360 settings.
• Perform a manual sync and check the "Automatically remove changes" option.

15. Changes made to the budget in Search Ads 360 were not syncing correctly to Microsoft Ads.

Possible Cause

Sync errors are hard to diagnose, and can happen for a variety of reasons.

Troubleshoot

• Check for shared budgets or bid strategies in the Bing UI.
• If the shared budget was not synced with Bing UI, adjust the budget directly in the Bing UI to match the correct budget in Search Ads 360.
• Perform a manual sync in Search Ads 360 by navigating to the client account and using the sync option.
• The manual sync resolves the error, aligning the budgets between Search Ads 360 and the Bing UI.