Common error messages in Quickoffice

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Occasionally you will encounter an error message while using Quickoffice. Below is a list of the most common error messages with instructions on how to avoid or reduce the chance of encountering them. Click an error message to see more information about that error.

Quickoffice for iOS: "Web view error - frame load interrupted" when attempting to open a file

You'll encounter this issue when you attempt to open a file with an extension that Quickoffice doesn't recognize, or one that doesn't match the file type. In order to solve this issue, ensure that the file extension is correct, the file is a supported type and that the extension is part of the file name.

Examples:

File that will return an error	Corrected file name
File created with MSWord name: quickofficefile	quickofficefile.docx
File extension does not match file name: quickofficefile.docx	quickofficefile.doc
File extension is not supported name: quickofficefile.eml	Quickoffice cannot open this file

Cannot open file errors when attempting to open a file

If you receive a cannot open file error, it's likely that Quickoffice doesn't support this kind of file. Here's some things you can check:

• Verify that the file is a supported file type
• Verify that any macros are disabled (using Microsoft Office)
• Verify that the file has the correct file extension
• Remove unsupported features and view styles like macros, page view for excel/powerpoint files & embedded sound, video, or files
• If the file has password protection, verify that Quickoffice supports passwords for these kinds of files

If none of these apply to your file, try resaving it in Microsoft Office. Open the file in Office, go to File > Save As. Save the file with the same name in the same location to replace the existing file with a new verison. 

Memory or timeout errors when attempting to open a file 

• Reduce the size of the file by saving it in Office 2007-2010 format
• Reduce the size of the file by removing unsupported features like embedded sound, video, smart art, and files
• If the file is stored on your tablet or phone, try moving it to a cloud account before opening to reduce the amount of memory necessary to access the file
• Close background applications and any other open files to increase available memory
• Reboot your tablet or phone
• If you're using an iPad or iPhone, Open Quickofice, touch settings, then increase the size of the file cache

Memory or timeout errors when attempting to save a file 

• You may have lost your connection to the cloud account that you opened the file from.
  • Touch Save As to save a copy of the file to your device, and move the file to the cloud account when your connection is reestablished
• Your device does not allow downloaded applications to modify the storage location you're attempting to save the file to
  • Select a different storage location or touch Save As to save a new copy of the file in another location

 

Additional Resources
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