Buy and manage a Nest Aware subscription

If you own a compatible Google Nest device, you can add a Nest Aware subscription to save your recorded footage. You can choose from different plans to fit your needs and preferences.

Nest Aware $0 trials

Try a Nest Aware $0 trial

When you set up an eligible device in either the Google Home app or Nest app, you can try out a Nest Aware subscription for 30 days.
After the trial ends, you can subscribe to Nest Aware to continue using subscription features. There is a limit of one $0 trial per home.
Once you start the trial, you can't cancel it, but you can turn off your camera recording and sound detection if you want. You can also delete your video history and sound detection events with the app.
To be eligible for a $0 trial, your home must be in a country where Nest Aware subscriptions are available for purchase.
Specific Nest Aware features may vary by region and device.
You'll need to use a Google Account when you sign up for Nest Aware.

You'll get a preview of the Nest Aware subscription service for 30 days. However, certain features, like Emergency Calling, are only available with a paid Nest Aware subscription for customers located in the U.S.

What's included with the trial

During the trial period, you'll be able to:

Get more intelligent alerts, including specific alerts when your Nest camera detects a familiar or unfamiliar face.
Note: Familiar face alerts are not available on Nest Cams used in Illinois and may not be available on certain Nest Cams in the EU.
In the United States, you can also get alerts when the sound of breaking glass or a smoke alarm is detected by your Google Nest speakers or displays.
Create Activity Zones to highlight areas you want your camera to keep a closer eye on, and get custom alerts when it detects motion there. Activity Zones do not require a Nest Aware subscription with Nest Cam battery or Nest Doorbell battery. A Nest Aware subscription is required to use Activity Zones with Nest Cam Indoor, Nest Cam Outdoor, Nest Cam IQ Indoor, Nest Cam IQ Outdoor, Nest Doorbell wired, and Nest Hub Max.
Get 30 days of event video history (clips).
If you've already purchased a Nest Aware subscription that includes a longer video history, you'll be able to continue to access the full video history that's included with your subscription when your trial ends.
Create and share video clips or timelapses.

Check when your trial starts and ends

If you're eligible, you can opt in to the $0 Nest Aware 30-day trial when you add an eligible product to the Home app or Nest app. Depending on your region, a $0 trial may be unavailable.
You can purchase a subscription for Nest Aware at any time during your trial or after it ends.
You'll be notified in the app and get a series of emails letting you know when your trial ends.
Note: If you subscribed to Nest Aware through one of our partners, the $0 trial may end when you purchase a subscription from them. Contact the partner for more details.

You can always check when your trial ends beforehand on a web browser or in the app:

Web browser

Visit store.google.com/subscriptions. Sign in to your account, if needed.
- If you have more than one home, use the drop down menu at the top to select the home with the $0 trial you want to view.
You'll find the date your trial ends in the Nest Aware section.
- If you already signed up for a paid subscription, you'll see the date when your billing starts.
- If a date doesn't appear then you may not have a $0 trial.

Home app

Open the Google Home app .
Tap Settings .
Under "Features," select Nest Aware.

Nest app

Open the Nest app .
Tap Settings Nest Aware.

What happens when your trial ends

To continue to use the features that come with your Nest Aware trial, you'll need to purchase a Nest Aware subscription.
If you've already purchased a subscription from the Google Store, it will automatically start after your $0 trial ends. You don't need to do anything else to continue to use Nest Aware.
If you don't purchase a Nest Aware subscription before the trial ends, you'll lose access to Nest Aware's premium features, including Familiar Faces, sound detection, and recorded video history.
With Nest Cam battery or Nest Doorbell battery, you'll continue to have the included 3 hours of event video history. While you will still have access to any video clips or timelapses that you've saved, the rest of your recorded video history will be erased when the trial period ends. Your sound detection history will expire over time and be deleted.

Cancel your $0 trial

If you cancel your subscription during the trial period, you'll still have Nest Aware until the end of your trial and you won't be charged once it's over. You can always choose to reactivate your service before your trial period ends.

Subscribe to Nest Aware

Through the Google Store

Buy a Nest Aware subscription on the Google Store.

Through the Nest app

On your Android device, purchase Nest Aware through the Nest app.
To complete your Nest Aware purchase, install the Google Home app.
From the Google Home app section, follow the steps in "Subscribe to Nest Aware."

Important info to know before you purchase Nest Aware:

Sign in to the Google Home app with the same Google Account you use in the Nest app.
- To find your account in the Nest app, tap Settings Account.
In the Google Home app, select the home that you want to subscribe to Nest Aware in the Google Home app.
- If you have more than one home on the app, to select a home name, use the Down arrow in Google Home.
To make sure all camera and doorbell devices are correct for the home name, find the "Device" section of the Google Home app.

Through the Google Home app

In addition to subscribing through Google Store, you can subscribe to Nest Aware through the Google Home app on your Android device during or after a $0 30-day trial.

Note: Nest Aware subscriptions through the Google Home app are only available on Android devices. If you don't have an Android device, you can subscribe through Google Store.

Open the Google Home app on your Android device.
Tap your photo on the upper right corner of your Google Home app to make sure that you're signed in with the account you want to use to subscribe to Nest Aware.
From the home view, tap Settings .
Under "Features," tap Nest Aware.
Tap Subscribe.
- If you haven't previously used your Nest Aware $0 trial, you'll see an option to start a 30 day $0 trial. After starting your $0 trial, you should see the option to subscribe to Nest Aware.
Choose your Nest Aware plan.
Choose between monthly or yearly billing.
Review your purchase. Then, tap Subscribe.
- You'll receive an email with a receipt from Google Play.
- You'll manage your Nest Aware subscription through Google Play.

Understand your subscription

There are three types of Nest Aware Subscriptions. In order to manage your subscription, you must first understand which subscription type you have. To manage your Nest Aware subscriptions, you need to be the home's owner in the Nest app or Google Home app. Depending on when you purchased your subscription, you may have a Nest Aware (1st gen), Nest Aware (2nd gen), or Nest Aware Plus (2nd gen).

	Nest Aware 1st gen	Nest Aware or Nest Aware Plus (2nd gen)
Subscription structure	Separate subscriptions for each camera in your home	One subscription for all cameras in your home
Billing cycle	Monthly or Annually	Monthly or Annually
Billing account	If you started using the Nest app before August 19, 2019, you created a Nest Account to manage your Nest products. If you started using the Nest app after August 19, 2019, you're already using a Google Account.	Requires Google Account
In-app management	Can be managed from Nest or Home app	Can be managed from Nest or Home app
Adding additional subscriptions	Additional subscriptions are no longer available to purchase. You can continue to renew existing Nest Aware 1st gen subscriptions if you use a Google Account to sign into the Nest app.	Subscriptions are applied per home, not per device. If you'd like an additional subscription, please add another home under your account.
Availability	Your home needs to be in a country that supports Nest Aware.	Your home needs to be in a country that supports Nest Aware.
Partner management	Partner subscriptions are no longer available for Nest Aware 1st gen. If you purchased Nest Aware 1st gen through one of our partners, their policies might be different from what you see in this article. You should contact the partner for details about your subscription.	If you purchased Nest Aware 2nd gen through one of our partners, their policies might be different from what you see in this article. You should contact the partner for details about your subscription.

Learn about taxes on your Nest Aware subscription

When you subscribe through Google Store in Canada, Mexico, or the US, your billing address determines your taxes. If you start your subscription and then move to a new home, there’s no tax change within your current billing period. Your new billing address determines your taxes for your next subscription payment.

The price of your subscription includes value-added tax (VAT) and goods and services tax (GST). For countries and regions where there’s VAT or GST, you don’t get charged more in taxes.

To check how much you paid in taxes, you can go to any of your invoices through Google Pay. These invoices show the taxes you pay for your subscription.

Manage your subscription

Add Nest Aware to existing devices

If you're the home's owner in the Nest app, you can add Nest Aware to your home:

Go to your subscriptions.
Select Subscribe to Nest Aware.
Choose a plan select Next.
Choose your payment method select Confirm Purchase.

Your subscription will start after your $0 trial ends, or within 24 hours if your trial has already ended.

Cellular backup

If you have Nest Secure, learn how to purchase or cancel cellular backup.

Switch to Nest Aware (2nd gen)

If you have a Nest Aware 1st gen subscription, you can switch to the latest Nest Aware subscription (2nd gen). When you switch, you get a prorated refund for the unused time on your previous subscription.

Before you cancel or change your subscription, read through the following:

Nest Aware 1st gen subscriptions are no longer available to purchase.
If you've migrated to a Google Account, you need to have at least one active subscription to keep Nest Aware 1st gen.
If you cancel your Nest Aware 1st gen subscriptions, you won't be able to sign up for Nest Aware 1st gen again, and you'll lose any video history that wasn't saved to the app. Be sure to save clips of any video history that you want to keep before you cancel your subscription.
You can't add any additional Nest Aware 1st gen subscriptions but you can switch to a Nest Aware subscription that covers all cameras in your home for one low price.

Switch to Nest Aware 2nd gen:

Make sure you've migrated to a Google Account.
Save video history: Use the "Takeout to download all footage or use the clip creation functionality" on home.nest.com to save clips. Click here for detailed instructions. It may take a bit to generate the file depending on how much history is there.
Go to your subscriptions.
For the subscription you'd like to update, select Get Started.
Choose a plan select Next.
Choose a billing cycle select Next.
After you review the Checkout page, select Confirm Purchase.

Switch between Nest Aware base and Nest Aware Plus plans

To upgrade to Nest Aware Plus:

Go to store.google.com/subscriptions.
Select Upgrade to Nest Aware Plus or tap the 3 vertical dots icon next to the subscription and then select Change your plan.
Select Nest Aware Plus.
Click or tap Next.
Review the subscription and click or tap Confirm Purchase.

To downgrade from Nest Aware Plus to the Nest Aware base plan:

Go to store.google.com/subscriptions.
Next to the subscription, select the 3 vertical dots icon and then select Change your plan.
Select Nest Aware.
Click or tap Next.
Review the subscription and click or tap Confirm Purchase.

Important:

You can't change your billing plan cycle from monthly to annual or from annual to monthly.
You can upgrade from Nest Aware 2nd gen to Nest Aware Plus at any time.

Nest Aware basics
What you get with a Nest Aware subscription
Manage your Nest Aware subscription via the Google Store

If you need more help, contact Nest Customer Care.