Jun 28, 2024
My pixel Google pixel pro 8 is completely defective and it was brand new now Google wants to give me
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Hi User 6521715737367965642,
As you noted, "it was brand new" 6 months ago. Replacing an expensive device with a manufacturer refurbished one is common practice in the industry and is clearly laid out in Google's limited hardware warranty.
Contact Pixel Support if you have further questions or want to discuss the replacement with a support specialist.
Last edited Jun 29, 2024
Diamond Product Expert Jim Dantin recommended this
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Hi User 6521715737367965642,
As you noted, "it was brand new" 6 months ago. Replacing an expensive device with a manufacturer refurbished one is common practice in the industry and is clearly laid out in Google's limited hardware warranty.
Contact Pixel Support if you have further questions or want to discuss the replacement with a support specialist.
Last edited Jun 29, 2024
Diamond Product Expert Jim Dantin recommended this
Jun 28, 2024
Jun 28, 2024
User 6521715737367965642 said:
I'm based in England just a enquiry.why wasn't people informed of this or these faults I had to go on social media to find other people had problems with these phones, I can't make calls no data or WiFi for almost 7 months do you think this is good enough... regardless of Goole will or not do
Here's the Google Hardware Limited Warranty for the UK:
And here is the cogent section:
What will Google do? (THIS IS YOUR EXCLUSIVE REMEDY UNDER THE LIMITED WARRANTY.) If a defect covered by this Limited Warranty arises and you return your Google Product during the two-year Limited Warranty period, Google will, in its discretion, either (i) repair your Google Product with new or refurbished parts, in order to provide you with a Google Product functionally at least equivalent to a new Google product; (ii) replace your Google Product with a new or refurbished Google Product functionally at least equivalent to a new Google product; or (iii) accept the return of your Google Product in exchange for a refund of the purchase price you paid for your Google Product. For the full two-year period of your Limited Warranty you do not need to show that the Google product was defective on delivery (provided the defect is covered by this Limited Warranty). If Google replaces or repairs your Google Product, the replaced or repaired Google Product will continue to be warranted for the remaining time of the original warranty period or 90 days from the date of delivery of the replaced or repaired Google Product, whichever period is longer. Before sending your Google Product for repair or replacement you should make a separate backup of any user-generated data that may be stored on your Google Product (if your Google Product allows you to). Repair or replacement of your Google Product may result in loss of your user-generated data. All returned parts for which you have received a replacement will become the property of Google. Nothing in this Limited Warranty will reduce or otherwise affect your statutory rights in relation to your Google Product.
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