Fix a Pixel screen that isn't working right

Try the solutions below if your phone screen is:

  • Not responding
  • Flickering
  • Jumping
  • Flashing
  • Showing dead pixels
  • Blank

Step 1: Check your phone's screen

Important: After trying each recommended solution, check to see whether it fixed your issue.

  1. Make sure that your screen isn't cracked, chipped, or damaged.
  2. If you have a case or screen protector, take it off.
  3. If you're wearing gloves, take them off.
  4. If you've put any stickers over the screen or sensors, peel them off.
  5. Make sure that your screen is clean.

Step 2: Try these troubleshooting steps

Restart your phone
  1. Press your phone's power button. On the screen, tap Restart Restart.
  2. If you don't see "Restart," press your phone's power button for about 30 seconds, until your phone restarts.

Tip: After you restart, if your touchscreen is still completely unresponsive, learn how to reset your phone to factory settings (below).

See if an app is causing the problem
  1. Turn on safe mode. Learn how to turn on safe mode
  2. Once you're in safe mode, touch the screen.
    • If your screen works in safe mode, a downloaded app is most likely causing your issue.
      1. To exit safe mode, restart your phone.
      2. To find the app that’s causing issues, uninstall recently downloaded apps one by one.
      3. Once you remove the app that's causing the problem, you can reinstall the other apps that you removed.
    • If your screen doesn't work in safe mode, continue to the next section.
Test the affected part of your screen
  1. Touch the top left corner of the screen.
  2. Slowly drag your finger to the bottom right corner without lifting. Try to move your finger slowly enough that you can count to 10 before reaching the opposite corner of the screen.Drag your finger across the screen image
    • If you can drag your Quick Settings bar and notifications all the way to the bottom of the screen
      The problem isn't caused by a specific area on your screen. Learn how to reset your phone to factory settings (below).
    • If your Quick Settings bar and notifications release while you're still dragging your finger across the screen
      Repeat the test. If they release again, note whether it happened in the same place on the screen. Then learn how to get help.
Turn off developer options
  1. Open your phone's Settings app.
  2. Tap System And then Developer options. You'll see this only if you have developer options turned on.
  3. Turn off Developer options.

Step 3: Advanced troubleshooting

Consider resetting your phone to factory settings
IMPORTANT: A factory data reset will remove all data from your phone. While any data stored in your Google Account will be restored, all apps and their associated data will be uninstalled. Before you perform a factory data reset, we recommend backing up your phone.

Tip: If an app that you downloaded caused the issue and you reinstall that app, the problem could come back.

Post your question to a Google community

If you're still having issues with your phone, you can post your questions to the Pixel community on our forums for other possible solutions.

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