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Get your phone fixed out of warranty

If you have a damaged device that's out of warranty, here's how to get it fixed.

How to tell if you're "out of warranty"

  • The original manufacturer doesn't cover damages to your phone, like water damage or physical damage.
  • The manufacturer’s warranty has expired.
  • Any service plan coverage you added has expired, including device protection from the Google Store, or Preferred Care from the Google Store.

Get your phone fixed

Depending on the country where you bought your phone, there are two ways to fix your phone:

  • Visit a local repair center (walk-in): Find the nearest authorized repair center and bring your device with you.
    • Important: Walk-in service isn’t available in all countries. To find out what service is available to you, choose your country on the table below.
  • Mail your phone in (mail-in): Mail your device for repair and it'll be returned to you once your phone is fixed.

Tip: If there isn't a service option for your country listed below, contact us.

 
Region Provider Devices Type of service Repair type Contact
Australia CTDI All Pixel phones Mail-in Out-of-warranty
  • Email address: ctdiaus@ctdi.com.sg
  • Phone: +61 4 9801 3358
  • CTDI
Region Provider Devices Type of service Repair type Contact
Canada

Asurion or uBreakiFix

All Pixel phones Mail-in and walk-in Out-of-warranty
Pixel 6 and later Mail-in and walk-in In-warranty and out-of-warranty
Mobile Klinik All Pixel phones Walk-in Out-of-warranty
Pixel 6 and later Walk-in In-warranty and out-of-warranty1

In US and Canada, replacement of parts or product service is made available for a minimum of 3 years after end of production for all phones through Google or its service providers.

Region Provider Devices Type of service Repair type Contact
Denmark Google Pixel 6a and later Mail-in In-warranty and out-of-warranty

Google

Region Provider Devices Type of service Repair type Contact
France Google All Pixel phones Mail-in Out-of-warranty

Google

Pixel 2 and later Mail-in In-warranty Google
Region Provider Devices Type of service Repair type Contact
Germany Google All Pixel phones Mail-in Out-of-warranty

Google*

Pixel 2 and later Mail-in In-warranty Google*
Comspot All Pixel phones Walk-in Out-of-warranty Google*
Pixel 6 and later Walk-in In-warranty and out-of-warranty

*For the most up-to-date partner locations and options for your specific device or damage, refer to Google.

Region Provider Devices Type of service Repair type Contact
India F1 Pixel 2, Pixel 2 XL, Pixel 3, Pixel 3 XL, Pixel 3a, Pixel 3a XL, Pixel 4a, Pixel 6a, Pixel 7, and Pixel 7 Pro Walk-in
Out-of-warranty

Find a local service centre in India

Mail-in Pixel phone help

Learn how to get your Pixel phone repaired.

Region Provider Devices Type of service Repair type Contact
Ireland Google All Pixel phones Mail-in Out-of-warranty

Google

Pixel 2 and later Mail-in In-warranty Google
Region Provider Devices Type of service Repair type Contact
Italy Google All Pixel phones Mail-in Out-of-warranty

Google

Pixel 2 and later Mail-in In-warranty Google
Region Provider Devices Type of service Repair type Contact
Japan iCracked Pixel 3 and later

Walk-in and mail-in

Out-of-warranty

iCracked

Region Provider Devices Type of service Repair type Contact
Netherlands Google Pixel 6a and later Mail-in In-warranty and out-of-warranty

Google

Region Provider Devices Type of service Repair type Contact
Norway Google Pixel 6a and later Mail-in In-warranty and out-of-warranty

Google

Region Provider Devices Type of service Repair type Contact
Singapore CTDI Pixel 2 XL, Pixel 3, Pixel 3 XL, Pixel 3a, Pixel 3a XL, Pixel 4, Pixel 4 XL, Pixel 4a, Pixel 6, Pixel 6 Pro, Pixel 6a, Pixel 7, and Pixel 7 Pro

Walk-in

In-warranty and out-of-warranty

Address: 12 Kallang Avenue #03-03 Aperia, Singapore 339511

Located in: Aperia Mall

Phone: (+65) 6230 7928

Service Center

Operating Hours:

Weekdays: 11 AM–8 PM
Saturday: 10 AM–2 PM
Sunday or Public Holiday: Closed

Region Provider Devices Type of service Repair type Contact
Spain Google All Pixel phones Mail-in Out-of-warranty

Google

Pixel 2 and later Mail-in In-warranty Google
Region Provider Devices Type of service Repair type Contact
Sweden Google Pixel 6a and later Mail-in In-warranty and out-of-warranty

Google

Region Provider Devices Type of service Repair type Contact
Taiwan TWM Pixel 3a, Pixel 3a XL, Pixel 4, Pixel 4XL, Pixel 4a, Pixel 4a (5G), Pixel 5, Pixel 6, Pixel 6 Pro, Pixel 6a, Pixel 7, Pixel 7 Pro, and Pixel 7a Walk-in In-warranty and out-of-warranty
  • Taiwan Mobile
  • Phone: 188 (no charge for Taiwan Mobile network users)
  • Phone: 02-66062999 (paid)
Google Pixel 3, Pixel 3 XL, Pixel 3a, Pixel 3a XL, Pixel 4, Pixel 4XL, Pixel 4a, Pixel 4a (5G), Pixel 5, Pixel 6, Pixel 6 Pro, Pixel 6a, Pixel 7, Pixel 7 Pro, and Pixel 7a Mail-in In-warranty
Mail-in Out-of-warranty
Pixel 3a, Pixel 3a XL, Pixel 4, Pixel 4XL, Pixel 4a, Pixel 4a (5G), Pixel 5, Pixel 6, Pixel 6 Pro, Pixel 6a, Pixel 7, Pixel 7 Pro, and Pixel 7a Walk-in
  • Taiwan Mobile
  • Phone: 188 (no charge for Taiwan Mobile network users)
  • Phone: 02-66062999 (paid)
Region Provider Devices Type of service Repair type Contact        
United Kingdom Google All Pixel phones Mail-in Out-of-warranty Google*
Pixel 2 and later Mail-in In-warranty Google*
iSmash All Pixel phones Walk-in Out-of-warranty Google*
Pixel 6 and later Walk-in In-warranty and out-of-warranty Google*
SBE All Pixel phones Walk-in Out-of-warranty Google*
Pixel 6 and later Walk-in In-warranty and out-of-warranty Google*

*For the most up-to-date partner locations and options for your specific device or damage, refer to Google.

Region Provider Devices Type of service Repair type Contact
United States Google All Pixel phones

Mail-in and walk-in

In-warranty and out-of-warranty Google*
Asurion or uBreakiFix All Pixel phones Mail-in and walk-in Out-of-warranty Phone: +1 877-320-2237
Asurion or uBreakiFix
Pixel 6 and later Mail-in and walk-in In-warranty and out-of-warranty

*For the most up-to-date partner locations and options for your specific device or damage, refer to Google.

In US and Canada, replacement of parts or product service is made available for a minimum of 3 years after end of production for all phones through Google or its service providers.

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