If you have a damaged device that's out of warranty, here's how to get it fixed.
How to tell if you're "out of warranty"
- The original manufacturer doesn't cover damages to your phone, like water damage or physical damage.
- The manufacturer’s warranty has expired.
-
Any service plan coverage you added has expired, including device protection from the Google Store, or Preferred Care from the Google Store.
Get your phone fixed
Depending on the country where you bought your phone, there are two ways to fix your phone:
- Visit a local repair center (walk-in): Find the nearest authorized repair center and bring your device with you.
- Important: Walk-in service isn’t available in all countries. To find out what service is available to you, choose your country on the table below.
- Mail your phone in (mail-in): Mail your device for repair and it'll be returned to you once your phone is fixed.
Tip: If there isn't a service option for your country listed below, contact us.
Region | Provider | Devices | Type of service | Repair type | Contact |
---|---|---|---|---|---|
Australia | CTDI | All Pixel phones | Mail-in | Out-of-warranty |
|
Region | Provider | Devices | Type of service | Repair type | Contact |
---|---|---|---|---|---|
Canada |
Asurion or uBreakiFix |
All Pixel phones | Mail-in and walk-in | Out-of-warranty |
|
Pixel 6 and later | Mail-in and walk-in | In-warranty and out-of-warranty | |||
Mobile Klinik | All Pixel phones | Walk-in | Out-of-warranty |
|
|
Pixel 6 and later | Walk-in | In-warranty and out-of-warranty1 |
In US and Canada, replacement of parts or product service is made available for a minimum of 3 years after end of production for all phones through Google or its service providers.
Region | Provider | Devices | Type of service | Repair type | Contact |
---|---|---|---|---|---|
Denmark | Pixel 6a and later | Mail-in | In-warranty and out-of-warranty |
Region | Provider | Devices | Type of service | Repair type | Contact |
---|---|---|---|---|---|
Germany | All Pixel phones | Mail-in | Out-of-warranty | ||
Pixel 2 and later | Mail-in | In-warranty | Google* | ||
Comspot | All Pixel phones | Walk-in | Out-of-warranty | Google* | |
Pixel 6 and later | Walk-in | In-warranty and out-of-warranty |
*For the most up-to-date partner locations and options for your specific device or damage, refer to Google.
Region | Provider | Devices | Type of service | Repair type | Contact |
---|---|---|---|---|---|
India | F1 | Pixel 2, Pixel 2 XL, Pixel 3, Pixel 3 XL, Pixel 3a, Pixel 3a XL, Pixel 4a, Pixel 6a, Pixel 7, and Pixel 7 Pro | Walk-in | ||
Out-of-warranty | |||||
Mail-in | Pixel phone help |
Region | Provider | Devices | Type of service | Repair type | Contact |
---|---|---|---|---|---|
Japan | iCracked | Pixel 3 and later |
Walk-in and mail-in |
Out-of-warranty |
Region | Provider | Devices | Type of service | Repair type | Contact |
---|---|---|---|---|---|
Netherlands | Pixel 6a and later | Mail-in | In-warranty and out-of-warranty |
Region | Provider | Devices | Type of service | Repair type | Contact |
---|---|---|---|---|---|
Norway | Pixel 6a and later | Mail-in | In-warranty and out-of-warranty |
Region | Provider | Devices | Type of service | Repair type | Contact |
---|---|---|---|---|---|
Singapore | CTDI | Pixel 2 XL, Pixel 3, Pixel 3 XL, Pixel 3a, Pixel 3a XL, Pixel 4, Pixel 4 XL, Pixel 4a, Pixel 6, Pixel 6 Pro, Pixel 6a, Pixel 7, and Pixel 7 Pro |
Walk-in |
In-warranty and out-of-warranty |
Address: 12 Kallang Avenue #03-03 Aperia, Singapore 339511 Located in: Aperia Mall Phone: (+65) 6230 7928 Operating Hours: Weekdays: 11 AM–8 PM |
Region | Provider | Devices | Type of service | Repair type | Contact |
---|---|---|---|---|---|
Sweden | Pixel 6a and later | Mail-in | In-warranty and out-of-warranty |
Region | Provider | Devices | Type of service | Repair type | Contact |
---|---|---|---|---|---|
Taiwan | TWM | Pixel 3a, Pixel 3a XL, Pixel 4, Pixel 4XL, Pixel 4a, Pixel 4a (5G), Pixel 5, Pixel 6, Pixel 6 Pro, Pixel 6a, Pixel 7, Pixel 7 Pro, and Pixel 7a | Walk-in | In-warranty and out-of-warranty |
|
Pixel 3, Pixel 3 XL, Pixel 3a, Pixel 3a XL, Pixel 4, Pixel 4XL, Pixel 4a, Pixel 4a (5G), Pixel 5, Pixel 6, Pixel 6 Pro, Pixel 6a, Pixel 7, Pixel 7 Pro, and Pixel 7a | Mail-in | In-warranty | |||
Mail-in | Out-of-warranty |
|
|||
Pixel 3a, Pixel 3a XL, Pixel 4, Pixel 4XL, Pixel 4a, Pixel 4a (5G), Pixel 5, Pixel 6, Pixel 6 Pro, Pixel 6a, Pixel 7, Pixel 7 Pro, and Pixel 7a | Walk-in |
|
Region | Provider | Devices | Type of service | Repair type | Contact |
---|---|---|---|---|---|
United Kingdom | All Pixel phones | Mail-in | Out-of-warranty | Google* | |
Pixel 2 and later | Mail-in | In-warranty | Google* | ||
iSmash | All Pixel phones | Walk-in | Out-of-warranty | Google* | |
Pixel 6 and later | Walk-in | In-warranty and out-of-warranty | Google* | ||
SBE | All Pixel phones | Walk-in | Out-of-warranty | Google* | |
Pixel 6 and later | Walk-in | In-warranty and out-of-warranty | Google* |
*For the most up-to-date partner locations and options for your specific device or damage, refer to Google.
Region | Provider | Devices | Type of service | Repair type | Contact |
---|---|---|---|---|---|
United States | All Pixel phones |
Mail-in and walk-in |
In-warranty and out-of-warranty | Google* | |
Asurion or uBreakiFix | All Pixel phones | Mail-in and walk-in | Out-of-warranty | Phone: +1 877-320-2237 Asurion or uBreakiFix |
|
Pixel 6 and later | Mail-in and walk-in | In-warranty and out-of-warranty |
*For the most up-to-date partner locations and options for your specific device or damage, refer to Google.
In US and Canada, replacement of parts or product service is made available for a minimum of 3 years after end of production for all phones through Google or its service providers.