Get help with your Pixel phone

If you have issues with your Pixel phone, you can get help in several ways.

Troubleshoot common issues

You can solve many common software issues like frozen apps, camera issues or poor connectivity. Before you seek further help, try these steps.

Restart your phone: A simple restart often fixes temporary issues.
Check for app and system updates: Make sure that your apps and phone software are up to date.
- For app updates:
  1. Open the Google Play Store app .
  2. Tap your Profile icon Manage apps and device Update all.
- For system updates:
  1. Open your phone’s Settings app .
  2. Tap System System update.
Check in safe mode: You can temporarily disable all third-party apps with safe mode to help you identify if a downloaded app caused the issue. If the issue disappears in safe mode, try to uninstall recently added apps. Find out how to reboot to safe mode.
Reset network settings: For issues with Wi-Fi, Bluetooth or mobile connectivity, try these steps.
1. Open your phone’s Settings app .
2. Tap System Reset options Choose the best option.
Tip: This will clear saved networks and pairings.
Do a factory reset: If other steps don't work, you can reset your phone to its factory settings.
- Important: A factory reset deletes all your data from your phone. Make sure that you back up your data first.
- To do a factory reset:
  1. Open your phone’s Settings app .
  2. Tap System Reset options Delete all data (factory reset).

If you're in the US, change your viewing language to US English to check your contact options.

Tip: Don't pick 'English (United Kingdom)'.

If you still have issues, or want to connect with other users, check these additional resources:

For immediate help, visit the Pixel Phone Help Centre and find answers to the most common questions.
For urgent issues, you can also contact us directly and we'll try to get back to you as soon as possible.
For community support, you can ask questions, share answers with other Pixel device owners and visit the Pixel Help Community.
- You can also give us feedback on Pixel device features. Visit the Pixel 'Phone by Google' Community.
For social media support, ask your question to our X (formerly Twitter) account @MadeByGoogle.
For enrolled Pixel for Business Support users, contact Pixel for Business Support.

When you check or change a setting on your phone, you can get help with that setting.

Open your phone’s Settings app .
Tap the setting.
Tap Help .
- If you can't find 'Help', you're running a different Android version. Tap More .

To learn about what you can do with your phone and how to troubleshoot issues:

On your phone, open the Settings app .
Tap Device health and support Tips and support.
Pick how you'd like to find your information.
- To read a suggested article, tap it.
- To search for a topic, tap where it says 'Describe your issue'.
- To check what topics there are, tap Browse all articles.

You can also visit the Pixel Phone Help Centre from any device using a browser, like Chrome or Firefox.

Tip: To find a setting instead of information, open your settings app and tap Search .

Pixel phones get telephone or online support for at least as long as they get security updates. Find out when you'll get updates on Pixel phones.