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Get help with your Pixel or Nexus

You can get help with your Pixel or Nexus device in these ways:

  • Request a phone call or text chat.
  • Ask experts in the Pixel or Nexus communities.
  • Tweet to @MadeByGoogle or @GoogleNexus.
Note: Some of these steps work only on Android 8.0 and up. Learn how to check your Android version.

Talk with us

From your Pixel or Nexus

  1. Open your device’s Settings app Settings app.
  2. Tap Support & tips.
  3. Tap Phone or Chat.
  4. Type your information. Tap Send Send.
  5. We’ll call or chat you!

Tip: To have your hands free during a call, turn on your speaker or use headphones.

From another device

You can open the Pixel Phone Help Center or Nexus Help Center and click Contact Us at the top right of any page.

If you're viewing this page in a browser, like Chrome or Firefox, see where to click.

If you have Preferred Care (Pixel 2 only)

You can have experts teach you tips and tricks. For example, you can learn how to use your Google Assistant, take great photos, or free up space on your phone. Learn how to talk to Preferred Care experts.

Ask experts in the Pixel or Nexus communities

You can ask questions and share answers with other Pixel and Nexus device owners. You can also give us feedback on Pixel and Nexus device features.

Visit the Pixel "Phone by Google" Community or the Nexus Community Forum.

Get help on Twitter

Tweet to @MadeByGoogle about your Pixel phone or to @GoogleNexus about your Nexus device.

Read about your Pixel or Nexus

Learn about the setting you're checking

When you're checking or changing a setting on your Pixel or Nexus device, you can get help with that setting.

  1. Open your device’s Settings app Settings app.
  2. Tap the setting.
  3. Tap Help Help.

Note: If you don't see "Help," you're running a different Android version. Tap More More and then Help & feedback.

Search by topic or keyword

To read about what you can do with with your Pixel or Nexus device, and learn how to troubleshoot issues:

  1. Open your device’s Settings app Settings app.
  2. Tap Support & tips. If you see "Search help & send feedback," tap it.
  3. Pick how you'd like to find your information.
    • To read a suggested article, tap it.
    • To search for a topic, tap Search Search.
    • To see what topics there are, tap Browse all articles.

You can also visit the Pixel Phone Help Center or Nexus Help Center from any device using a browser, like Chrome or Firefox.

Tip: To find a setting instead of information, open your Settings app and tap Search Search.

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Amy

Amy is an Android expert and author of this help page. Leave her feedback below about the page.

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