Fix account sync issues

If your phone is having problems syncing with your Google Account, you could see a message, "Sync is currently experiencing problems. It will be back shortly." or an icon Sync issue.

Most sync issues are temporary. Usually, your account will sync again after a few minutes. But if you keep having sync issues, try the solutions below.

Note: Some of these steps work only on Android 9 and up. Learn how to check your Android version.

Try manually syncing your Google Account

  1. Open your phone’s Settings app.
  2. Tap Accounts
  3. If you have more than one account on your phone, tap the one you want.
  4. Tap Account sync.
  5. Tap More More And then Sync now.

If your phone syncs, your issue is fixed.

Try common sync solutions

After each troubleshooting step below, try manually syncing to see whether sync works.

Troubleshoot with basic steps

Check that auto-sync is on

If you want sync to happen automatically, keep auto-sync turned on.

Learn how to auto-sync your apps and accounts.

Make sure your internet connection works

For sync to work, you need an internet connection.

To test your connection, open a browser (like Chrome or Firefox) and load a website. If the website doesn't load or you can't connect, learn about connecting to a Wi-Fi network or connecting to mobile data.

Check whether you're having account issues

For sync to work, you need to be able to sign in to your Google Account.

Make sure that you can sign in to your Google Account in other ways and on another device. For example, try checking your Gmail using your computer's browser.

Check for Android updates

System updates can bring improvements that could fix your issue.

To check for and install system updates:

  1. Open your phone's Settings app.
  2. Near the bottom, tap System and then Advanced and then System update.
  3. You'll see your update status. Follow any steps on the screen.

Troubleshoot with advanced steps

Force sync your account

Option 1: Change date & time settings

You can try to force sync your account by manually resetting your time settings.

  1. Open your phone's Settings app.
  2. Tap System And then Date & time.
  3. Turn off Automatic date & time and Automatic time zone.
  4. Manually change the date and time so that both are wrong.
  5. Tap Home Home. If you don't see Home, tap Home.
  6. Open your phone's Settings app And then System And then Date & time again.
  7. Manually change the date and time so that both are right again.
  8. Turn on Automatic date & time and Automatic time zone.

Option 2: Force sync using Phone app (phones only)

You can try to force sync your account on your phone using the Phone app.

  1. Open your phone's Phone app phone.
  2. Tap the Keypad Keypad.
  3. Dial *#*# CHECKIN #*#* (*#*#2432546#*#*).
  4. You'll see a notification that says "Checkin succeeded." This message shows your phone was able to sync. If you don't see a notification right away, tap the green Phone Answer call.
Clear cache & data

Step 1: Back up contacts

If you've saved any contacts since you last synced, first back up your contacts.

  1. Open your phone's Contacts app Contacts app.
  2. Tap Menu Menu And then Settings.
  3. Tap Export. If needed, tap Allow.
  4. Pick a location, like your Drive.
  5. Tap Save.

Step 2: Clear cached data

After backing up any new contacts, you can clear your phone's cached data.

  1. Open your phone's Settings app.
  2. Tap Storage.
  3. Tap Other apps. 
  4. Tap Contacts And then Clear cache.

Step 3: Restore contacts

If you backed up your contacts, you can restore them:

  1. Open your phone's Contacts app.
  2. Tap Menu Menu And then Settings.
  3. Tap Import And then .vcf file.
  4. Pick the .vcf file that you exported.

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