All Made-by-Google devices purchased from the Google Store, such as Pixel phones or Google Nest devices, come with a limited warranty from Google. To find the warranty for your device, visit the warranty centre.
Important: As part of our commitment to sustainability, we may remove paper warranty from the device packaging of Pixel 7 and Pixel 7 Pro phones. You can check the model and region warranty during phone setup. This info is available on your phone anytime, even if you also received a paper warranty. To find the warranty, under “Settings,” tap About phone 
Eligibility
Devices or accessories bought from the Google StoreYou may be entitled to a replacement or refund if your device:
- Doesn’t charge properly.
- Doesn't turn on.
- Freezes often.
- Has microphone, speaker or button issues.
- Has trouble getting an Internet or mobile signal.
You usually aren't entitled to a replacement or refund if:
- You dropped the item and it got damaged.
- Debris entered the USB-C port and it stopped working.
- You lost it, it was stolen or you don’t have it anymore.
- The device malfunctions due to liquid damage.
If you bought your Made-by-Google device from an approved third-party retailer, the device may be eligible for:
- Warranty options from the retailer, and
- Google's limited warranty
Contact the retailer or the manufacturer directly. To find manufacturer contact info, go to the warranty centre.
You may be entitled to a repair or replacement if your device:
- Doesn’t charge properly.
- Doesn't turn on.
- Freezes often.
- Has microphone, speaker or button issues.
- Has trouble getting an Internet or mobile signal.
You usually aren't entitled to a repair or replacement if:
- You dropped the item and it got damaged.
- Debris entered the USB-C port and it stopped working.
- You lost it, it was stolen or you don’t have it anymore.
- The device malfunctions due to liquid damage.
Standard or advanced exchange
Standard exchange
After we receive the device, we will ship out your replacement as soon as we can. Generally, this is in 3–5 business days. In some regions such as AU, it takes around 5–7 days to ship.
You can check the status of your standard exchange in your repair and replacement history.Advanced exchange
- We send you a link for you to order your replacement.
- Once you place your order, an authorisation hold is placed on your account and your replacement is shipped within 2–7 working days.
- We email you shipping labels to send us back your original device within 21 days.
- Once we receive the original device, we remove the authorisation hold on your card.
You can check the status of your advanced exchange in your repair and replacement history.
Temporary authorizations for warranty replacements
Sometimes, the Google Store offers advanced replacement warranty service.
- We place a temporary hold on your credit card while we process your warranty request.
- You aren't charged for the replacement device if you receive a warranty replacement.
- Your payment method is temporarily authorized for the full amount of the device when you place your replacement order.
- Payment authorizations typically remain on your account for 1–21 business days, depending on your card issuer's policies.
The hold is just an authorization request, not an actual or duplicate charge on your account. If the hold remains 21 days after you place your warranty replacement order, contact your bank or credit card company.
Start a claim
Before you file a claim, check if you’re eligible to return the item that you purchased from the Google Store by following these steps:
File a claim for devices outside the return period.
Pixel devices and accessories
- Pixel phone: To get help troubleshooting your device and to check if you’re eligible for a repair or replacement under warranty, contact our support team.
- Pixel Watch: To get help troubleshooting your device and to check if you’re eligible for a repair or replacement under warranty, contact our support team.
- Pixel Buds: To get help troubleshooting your device and to check if you’re eligible for a repair or replacement under warranty, contact our support team.
- Pixel accessories: To get help troubleshooting your device and to check if you’re eligible for a repair or replacement under warranty, contact our support team.
Nest devices and accessories
- To get help troubleshooting your device and to check if you’re eligible for a repair or replacement under warranty, contact our support team.
Fitbit devices and accessories
- To get help troubleshooting your device and to check if you’re eligible for a repair or replacement under warranty, contact our support team.
Pixel phone, Pixel Slate tablet and Pixelbook users can also buy Preferred Care from the Google Store.
If you bought an extended protection plan for your device from Google and the device has a problem that you think may be covered by your extended protection plan, start a claim.
Tip: Preferred Care is available in the US, including Puerto Rico, and Canada.
Because of a claim, you might get:
- A replacement (pristine or refurbished) or
- In-warranty repair by Google or an authorised repair partner
Typically, your manufacturer's warranty covers the replacement or repaired device for whichever is longer:
- As long as the original warranty lasts or
- 90 days
This term varies among manufacturers, so consult the warranty for your product. You may also have more legal rights depending on your country or region.
If you send the incorrect device as part of a warranty claim:
- Google contacts you based on the contact details you provide in the warranty claim.
- You can let us arrange to ship your device back to you at your cost through our carrier partner:
- You may be required to sign for receipt of this shipment.
- If the device goes missing or is damaged during shipment, Google isn't responsible.
- We destroy the device 60 days if we can't reach you.
If we believe you made a fraudulent warranty claim, we reserve the right to destroy phones (or anything else) we receive. Sending an item other than the one referenced in your warranty claim may be considered a fraudulent claim.
Track your device's return or replacement
You can check the status of our return or replacement in your order history.
- All countries and regions except Australia:
- You’ll receive a confirmation email with your tracking information for your device's return or replacement.
- Australia only:
- Device return: You’ll receive a confirmation email with your consignment number. Track the return of your device on MyToll.
- You can track your shipment within 1 working day after it's picked up or dropped off at a Toll location.
- For tracking questions and information, contact MyToll.
- Device replacement: The email indicates the specific courier used to deliver your replacement: