Uploaded Video is Mirror Image

Jul 18, 2018

Any help out there? Here is an image of the uploaded video

Last edited Jul 18, 2018

Donna Beals-Pearsall

Nov 20, 2018

same problem here!! any answers??

Nov 20, 2018

Al, if you upload in original size to Google Photos, is it mirror image?

Nov 20, 2018

Donna,

Please explain in more detail about the issue you are seeing.

What method are you using to upload?

Are you uploading directly to Google Photos or is Backup & Sync running?

Did you try uploading using other methods?

Nov 20, 2018

I have escalated the mirroring issue to the Photos team, but I can't find that it's a wide-spread issue, so I'm not sure they will check into it quickly.

Please provide as many details as possible and steps that you have taken. Is there anything different about the videos that are mirroring than other videos that are normal?

Nov 20, 2018

Onion - I will try to lay out all details here. Please yell if you believe I left anything out.

In my Google Photos account, I have:

Videos that were uploaded automatically from my Android phone. They are .mp4 format, and they upload properly.
Videos that were uploaded from my Windows10 computer that were created with Movie Maker. They are .mp4 format, and they upload properly.
Videos that were uploaded from my Windows10 computer that are the problem.
These, I transferred from VHS tape to my PC using Diamond One Touch Video Capture, and then did some editing using CyberLink's Power Director12. I saved the files in .mp4 format.
To upload to Google Photos, I went to my Google Photos account and opened the "Albums" option. There, I clicked on the "Upload" button and completed the upload.
I use FireFox for my browser, but I also tried Chrome and the MicroSoft browser (whatever it's called these days) - Same results with all three.
I uploaded 2 of the problem files to MS One Drive - They upload properly.
As mentioned earlier, it appears that sometimes, the uploaded file is properly oriented at 1st, but later goes mirror image and upside down.
In looking at all of my videos in Google Photos today, I see all properly uploaded prior to July 2018, 12 of which fall into this problem category. From July 2018 to present, there are 16 from this problem category of which 7 are OK and 9 are mirror image and upside down.
I appreciate your help on this and sure hope there is an answer out there some place. Thanks again!
Al

Nov 21, 2018

Thank you for the details, Al.

When you download the problem videos to your computer, do they look normal when played on your computer? Or are they also showing as reversed/upside-down?

Nov 21, 2018

When I download and play the problem videos to my computer, they show as reversed/upside-down. Same thing when played in Google Photos.

Nov 28, 2018

Are you using a mirrored camera app? Or any other 3rd party camera such as Instagram?

Nov 29, 2018

No. Not using mirrored camera app or any other 3rd party camera.

Nov 30, 2018

I hope the Photos team will reach out to you, because it sounds like you've given them enough information to look into it.

If you can think of anything else they might need or have done any other testing, please post here.