You can fix some home delivery print problems without the help of a Google expert. You can easily cancel an order placed within the last two hours, track an order, request a reprint and get more help.
Important: For help with recent orders made in the past 90 days, click the button below.
Change your delivery address
You can change your delivery address within two hours of placing an order. After more than two hours, complete this workflow and an agent will be in touch via email.
Cancel your order
You can easily cancel your order within two hours of placing it.
- On your computer, go to photos.google.com.
- Click Print store
.
- Under 'Past orders', select the order that you want to cancel.
- Click Cancel order.
Check estimated delivery dates and track your order
- On your computer, go to photos.google.com.
- Click Print store
- Under 'Past orders', find the order that you want to track.
- Click Track.
Compare your prints with the order PDF
To make sure that you submitted your order properly, check your PDF.
To view and download the PDF:
- On your computer, go to photos.google.com.
- Click Print store
- Under 'Past orders', select an order.
- Click More
Download as PDF.
Download as PDF.We may not be able to help you if your PDF has any of these issues:
- No title or an incorrect title
- Incorrectly cropped photos or cover
- Missing, duplicate or out of order pages
- Photos flagged as low resolution before purchase
If there are issues in your order that aren't in your PDF, contact us.
Report a missing or damaged order
Damage may include ink spots, ripped pages on photo books, high-contrast spots or unexpected lines on photo prints.
If your order was lost in the post or you received a damaged item, you can request a reprint or go to Photos support to email a Google expert. You must be logged in to the account from which you placed the order.More you can do
Archive an order
- On your computer, go to photos.google.com.
- Click Print store
- Under 'Past orders', select a past order.
- At the top, click More
Reorder past orders
- On your computer, go to photos.google.com.
- Click Print store
- Under 'Past orders', select an order.
- Click Create a new draft.
Get more help
If you need help with other issues, contact support to email a Google expert. You must be logged in to the account from which you placed the order.
Tip: Some account and system info are sent to Google. Support calls and chats may be recorded. We use this info to improve support, address technical issues and improve our products and services, subject to our privacy policy and Terms of Service.