Troubleshoot problems with your home delivery order

You can fix some home delivery print problems without the help of a Google expert. You can easily cancel an order placed within the last 2 hours, track an order, request a reprint, and get more help.

Important: For help with recent orders made in the last 90 days, click the button below.

Get help with a recent order

Change your shipping address

You can change your shipping address up to 2 hours after you place an order. After more than 2 hours, complete this workflow and an agent will be in touch via email.

Cancel your order

You can easily cancel your order up to 2 hours after you place it.

  1. On your computer, go to photos.google.com.
  2. Click Print store .
  3. Under "Past orders," select the order you want to cancel.
  4. Click Cancel order.

Check estimated delivery dates & track your order

  1. On your computer, go to photos.google.com.
  2. Click Print store .
  3. Under "Past orders," find the order you want to track.
  4. Click Track.

Compare your prints with the order PDF

To make sure you submitted your order properly, check your PDF.

To view and download the PDF:

  1. On your computer, go to photos.google.com.
  2. Click Print store .
  3. Under "Past orders," select an order.
  4. Click More More and then Download PDF.

We may not be able to help you if your PDF has any of these issues:

  • No title or an incorrect title
  • Incorrectly cropped photos or cover
  • Missing, duplicate, or out of order pages
  • Photos flagged as low resolution before purchase

If there are issues in your order that aren’t in your PDF, contact us.

Report a missing or damaged order

Damage may include ink spots, ripped pages on photo books, high-contrast spots, or unexpected lines on photo prints.

If your order was lost in the mail or you received a damaged item, you can request a reprint or go to Photos support to email a Google expert. You must be logged into the account from which you placed the order.

More you can do

Archive an order

  1. On your computer, go to photos.google.com.
  2. Click Print store .
  3. Under “Past orders,” select a past order.
  4. At the top, click More More and then Archive.

Reorder past orders

  1. On your computer, go to photos.google.com.
  2. Click Print store .
  3. Under “Past orders,” select an order.
  4. Click Create a new draft.

Get more help

If you need help with other issues, contact support to email a Google expert. You must be logged into the account from which you placed the order.

Tip: Some account and system info are sent to Google. Support calls and chats may be recorded. We use this info to improve support, address technical issues, and improve our products and services, subject to our Privacy Policy and Terms of Service.

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