Troubleshoot problems with your home delivery order

You can fix some home delivery print problems without the help of a Google expert. You can easily cancel an order placed within the last 2 hours, track an order, request a reprint, and get more help.

Important: For help with recent orders made in the last 90 days, click the button below.

Get help with a recent order

Change your shipping address

You can change your shipping address up to 2 hours after you place an order. After more than 2 hours, complete this workflow and an agent will be in touch via email.

Cancel your order

You can easily cancel your order up to 2 hours after you place it.

  1. On your Android phone or tablet, open the Google Photos app Photos.
  2. At the top, tap Create  and then Photo books, prints, & more .
    • Important: If you can't find Create , then at the top, tap Print store .
  3. Under "Past orders," select the order you want to cancel.
  4. Tap Cancel order.

Check delivery dates & track your order

Orders are only delivered within the estimated delivery dates. If you want to know when your order should arrive, check your tracking information and estimated delivery date.

  1. On your Android phone or tablet, open the Google Photos app Photos.
  2. At the top, tap Create and then Photo books, prints, & more .
    • Important: If you can't find Create , then at the top, tap Print store .
  3. Under "Past orders," select an order.
  4. Under "Track package," find your tracking number and estimated delivery.

Report a missing or damaged order

Important: Damage includes ink spots, ripped pages on photo books, high-contrast spots, or banding on photo prints.

If your order didn't arrive within the expected delivery time or you received a damaged item, you can request a reprint or go to Photos support. You must be logged into the account from which you placed the order.

More you can do

Check your PDF for differences

To make sure that you didn’t submit your order with issues in it, check your PDF.

We may not be able to help you if your PDF has any of these issues:

  • No title or an incorrect title
  • Incorrectly cropped photos or cover
  • Missing, duplicate, or out of order pages
  • Photos flagged as low resolution before purchase

To view and download the PDF:

  1. On your Android phone or tablet, open the Google Photos app Photos.
  2. At the top, tap Create and then Photo books, prints, & more .
    • Important: If you can't find Create , then at the top, tap Print store .
  3. Under "Past orders," select a photo book.
  4. Tap More More and then Download as PDF.

If there are issues in your order that aren’t in your PDF, contact us.

Archive an order

  1. On your Android phone or tablet, open the Google Photos app Photos.
  2. At the top, tap Create and then Photo books, prints, & more .
    • Important: If you can't find Create , then at the top, tap Print store .
  3. Under “Past orders,” select a past order.
  4. At the top, tap More More and then Archive.

Reorder a past order

  1. On your Android phone or tablet, open the Google Photos app Photos.
  2. At the top, tap Create and then Photo books, prints, & more .
    • Important: If you can't find Create , then at the top, tap Print store .
  3. Under “Past orders,” select an order.
  4. At the top, tap Create a new draft.

Get more help

If you need help with other issues, contact support to email a Google expert. You must be logged into the account from which you placed the order.

Related resources

Was this helpful?

How can we improve it?
Search
Clear search
Close search
Google apps
Main menu