Troubleshoot problems with your photo book

You can cancel your order up to 2 hours after you place it. If you want to update the shipping address on your order, contact us as soon as possible.

Change your shipping address

To change your shipping address before we ship your order, contact us.

  1. On your computer, open photos.google.com.
  2. Sign in to your Google Account.
  3. On the left, click Print store .
  4. Under "Past orders," select the photo book you want to contact us about.
  5. On the details page, click Contact support.

Cancel your order

You can cancel your photo book order up to 2 hours after you place it.

  1. On your computer, open photos.google.com.
  2. Click Go to Google Photos.
  3. Sign in to your Google Account.
  4. On the left, click Print store .
  5. Under "Past orders," select a photo book.
  6. To cancel an order, click Cancel order.

Learn how to buy the same book again.

Check your PDF for differences

To make sure you didn’t submit your photo book order with issues in it, check your photo book PDF.

We may not be able to help you if your photo book PDF has certain issues, such as:

  • No title or an incorrect title
  • Incorrectly cropped photos or cover
  • Missing, duplicate, or out of order pages
  • Photos flagged as low resolution before purchase

To view and download the PDF:

  1. On your computer, open photos.google.com.
  2. Sign in to your Google Account.
  3. On the left, click Print store .
  4. Under "Past orders," select a photo book.
  5. Click Download PDF of book.

If there are issues in your photo book that aren’t in your PDF, contact us. Learn how to contact us.

Check delivery dates

Photo books are only delivered within the estimated delivery dates. If you want to know when your photo book should arrive, check your tracking information and estimated delivery date.

  1. On your computer, open photos.google.com.
  2. Sign in to your Google Account.
  3. On the left, click Print store .
  4. Under "Past orders," select a photo book.
  5. Under "Order info," find your tracking number and estimated delivery.

If your photo book never arrived and it’s past the estimated delivery range, use the section below to learn how to contact us.

Report a missing or damaged photo book

If your photo book didn't arrive within the expected delivery window or you received a damaged photo book, contact us. Damage includes ink spots, ripped pages, shipping-related damages, or any other physical flaws.

  1. On your computer, open photos.google.com.
  2. Sign in to your Google Account.
  3. On the left, click Print store .
  4. Under "Past orders," select the photo book you want to contact us about.
  5. On the details page, click Contact support.

If this link isn't available, find your confirmation email, or receipt from your package. Another "Contact us" link is available there.

 
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