Make legacy video or voice calls with Google Meet

Important: This article is about legacy calling in Google Meet (previously known as Duo.)

Learn about the transition from legacy calls to the new Meet call experience.

When you communicate in Google Meet, you can use either:

• Meetings: Create or join Google Meet meetings with a link. Meetings can be scheduled or instant and are cloud-encrypted.
• Calls:
  • Legacy calls
    • Formerly known as Duo, lets users ring a personal account or phone number directly in an end-to-end encrypted manner.
  • Meet calls
    • Experience upgraded mobile calls that ring directly to a Google Workspace, personal account, or phone number with cloud encryption.
    • Optional end-to-end encryption is available for personal users. Learn about the transition from legacy calls to Meet.

Meet calling has already rolled out to Business and EDU users and is now rolling out to users with personal accounts over the next few months.

To use the new calling experience as soon as it's available to you, keep your Meet app up-to-date. When all parties in the call use the latest version of Meet with the update, an in-app prompt explains that they are now using the new calling experience. Otherwise, the call defaults to the legacy calling experience. Once all users have the updated Meet app, legacy calling is no longer accessible.

Tips:

• You need a mobile data plan or a Wi-Fi connection.
• Calls made through mobile data plans don't use mobile minutes. Charges may apply.

Before you begin

Learn how to get started with legacy calling in Google Meet.

Important: When you tap a contact, call defaults to a legacy call unless everyone:

• Uses the latest version of Meet
• Has the update for the new Meet call experience

The existing group calls continue to be legacy. Learn about the transition from legacy calls to the new Meet call experience.

Start a video or voice call

Make sure you have the latest version of the Meet app and Android 7.0 and up.

1. On your Android device, open the Google Meet app .
   • If you have multiple accounts, at the top right, tap your avatar and confirm you have selected your calling account.
2. At the top, search contacts or dial a number.
3. Tap the contact or enter the number.
4. Select an option:
   • To make a video call, tap Call .
   • To make a voice call, tap Voice call .

Use Google Meet on Google Home devices

Important: Your Google Assistant language must be set to:

• Canadian English
• French Canadian
• English UK
• English US

1. On your Android device, open the Google Meet app .
2. At the top of your contact list, tap Call Home.

If you’re signed in to a Google Home device like Smart Displays with Google Assistant, Google Meet can call your Google Home device.

Start a group video call

You can still make legacy group calls with existing groups, but new calls use the Meet group call experience. Learn how to make Meet group calls.

Make Google Meet calls from other apps

If your carrier has video calling and you and the person you call:

• Have the same carrier: The call might use your carrier’s video service.
• Have different carriers: The call uses Google Meet calling.

Call from the Phone app

To use Google Meet calling with the Phone app, make sure you have the latest version.

1. Open the Phone app .
2. Choose a contact.
3. Tap History Video call .

Tip: Video calls on Google Meet may not be available for every contact.

Call from the Contacts app

To use Google Meet calling with the Contacts app, make sure you have the latest version.

1. Open the Contacts app .
2. Open the contact's info card.
3. Tap Video .

Call from the Messages app

To use Google Meet calling with the Messages app, make sure you have the latest version.

1. Open the Messages app .
2. Open a conversation.
3. At the top, tap Make a video call .

Call from Google Assistant

Important: The Google Duo name hasn't been updated Google Meet yet on Google Assistant.
You can start a Google Meet video call when you say or enter:

• "OK Google, Duo call [name]."
• "OK Google, Video call [name]."

Fix problems with calls

Make sure you install the latest version of Google Meet

Troubleshoot if your device doesn't ring

Related resources

• Get started with calling in Google Meet
• Learn about the transition from legacy calls to the new Meet call experience
• Make Meet calls with Google Meet
• Make a call on your Google Nest speaker or display