Update merchant payments profile information

Keep your merchant information up-to-date to keep clear communications with customers (for example, reduce chargeback disputes).

You can’t change the country listed in your payments profile and your merchant ID. If the country listed in your profile isn’t right or you change your legal business location, follow the steps below to  create a new payments profile and transfer apps to your new profile if necessary.

Edit your public merchant profile 

To change your public merchant profile, use the following steps:

  1. Sign in to your payments profile.
  2. Click Settings.
  3. Under "Public merchant profile," click   to change information that the public and your customers see.
    1. Under “Business information,” enter your:
      • Business name (company or personal name)
      • Name (brand name)
      • Company or personal address
      • Company or personal phone number for customer service
    2. Under “Credit card statement name,” click  and enter the business or brand name that will appear on customers’ credit card statements that will help them recognize the purchase they made from you. Note: "GOOGLE*" precedes your business name on customer credit card statements, so your credit card statement name is limited to 14 characters.
    3. Under “Business contact,” you have the option to enter your:
      • Website
      • Business’ customer support email
      • Customer support website
      • FAQ website
  4. Click Save.

Google is committed to preserving the security of your information and will not share your private contact information, except as described in our Privacy Policy and Payments Privacy Notice. To help customers with questions about their orders, we share your public business information like your business address, public website, and return / cancellation policies.

Edit your payments profile

Your payments profile and your public merchant profile can be different. After you create your payments profile, you can’t change your payments profile ID or account type, but you can change your document language preference and legal business address. Your payment information in your  profile is available only to Google, not the public, and is what we use for merchant pay outs to you and tax purposes. 

To update your payments profile, follow these steps: 

  1. Sign in to your payments profile.
  2. Click Settings, then go to “Payments profile.”
  3. Click  next to “Address” to change your legal business address.
  4. Click  next to “Document language preference” to change the language used on payments statements and other important information from Google.
  5. Click Save.

Change the country in your payments profile

After you set up a payments profile, you can't change the country listed in it. If you need to correct it or your legal business location changes, follow these steps to create a new payments profile and transfer your apps to your new profile if necessary:

  1. Follow these steps to create a new payments profile. Pay careful attention to the country you enter when you set up your profile.
  2. Transfer your developer name. If you want to use the same developer name on your new profile as you're using on your original profile, change the name on your original profile first. After you change your developer name on the original profile, you can update the developer name on your new profile.
  3. Find the transaction IDs for both your original and new payments profiles.
    1. Sign into the Play Console you used to pay the setup fees for both your original and new payments profiles.
    2. Click the line item for the payment for the set up fee.
    3. In the window that opens, scroll down and copy the Transaction ID. Your developer registration Transaction ID is typically in one of the following formats:
      Format 1 example 01234567890123456789.token.0123456789012345
      Format 2 example 0.G.123456789012345
      Format 3 example registration-1234ab56-7c89-12d3-4567-8e91234567f8
  4. Request a transfer of the apps you have in Google Play Storeor Chrome Web Store.

Note: Be sure to add your bank account, submit tax information, and set up sales taxes in your payments profile to get timely merchant payouts from Google.  

Was this article helpful?
How can we improve it?