Important: Reward will be credited to your bank account within 7 business days. If you didn't receive a reward after 7 business days, contact support.
If you think you earned a reward on Google Pay but can't find it in your account, follow these steps.
Problems with scratch cards
Google Pay | Learn more about offers
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If you sent money on Google Pay, but didn’t get a scratch card, check if you’re eligible to get one:
- Open Google Pay
.
- From the bottom of the screen, swipe up.
- Under "Promotions," tap Rewards.
- Under "Rewards," select an offer.
- To check if you’re eligible, read the offer terms and conditions.
.If you’re eligible but still don’t get a scratch card, contact us.
Frequently asked questions
Got a scratch card, but reward amount is not credited
Google Pay | Why is my reward amount not credited yet?
- If the scratch card says ‘Processing’, it may take up to a week for the amount to be credited. For real time updates, check your bank statement.
-
If scratch card status is ‘Action required’, make sure you have added an active bank account. After a bank account has been added, payments may take up to a week.
My scratch card got deleted
I’m unable to apply a voucher code on a merchant site
Problems with referral rewards
Referred a friend, but didn't get a reward
Learn more about referral rewards | Google Pay
If you haven’t received a referral reward or can't find the money in your account, follow these steps.
Step 1: Check if you’re eligible
Make sure that you:
- Have earned fewer than 100 referral rewards. You can earn up to 100.
- Sent the correct referral link or referral code.
Make sure that the person you invited:
- Signed up through a referral link or referral code.
- Didn’t sign up through a referral link or code that someone else shared with them.
- Hasn’t created a Google Pay account before.
- Has made a successful first payment.
Step 2: Check your bank account
Sometimes, a reward won’t show in your app, but the reward money will show in your bank account.
Other times, reward payments take a few days to appear. Wait a few days.
If you can't find your reward or get your reward money after five business days, contact us.