Fix problems receiving rewards
If you think that you earned a reward on Google Pay but don't see it in your account, try these steps.
Problems with scratch cards
If you sent money on Google Pay, but didn’t get a scratch card, check if you’re eligible to get one:
- Open Google Pay .
- From the bottom of the screen, swipe up.
- Tap Offers.
- Tap an offer.
- To check if you’re eligible, read the offer terms and conditions.
If you’re eligible but still don’t get a scratch card, contact us.
Problems with referral rewards
If you haven’t received a referral reward or don’t see the money in your account, try these steps.
Make sure that you:
- have earned fewer than 50 referral rewards. You can earn up to 50.
- sent the correct referral link or referral code.