Get to know more about offers & rewards

This article helps you to answer the common questions on offers, rewards, and scratch cards.

Unable to find rewards on my Google Pay for Business app

Not everyone gets the same rewards. To find the available offers for you, go to the “Offers” section.

I have an offer but I don’t know how to get the reward

To learn how to get the reward, read the terms and conditions for the offer.
To find the terms and conditions:

1. Open Google Pay for Business app.
2. Scroll to "Deals for you."
3. Under "Rewards and offers," tap Check now.

Does the scratch card expire if I don’t use it?

Rewards may expire if not redeemed within 45 days. For complete details, check the terms and conditions of a specific reward.

How many scratch cards can I win for each offer?

Some offers give direct cashback instead of scratch cards. For complete details, check the terms and conditions of a specific offer.

I can’t redeem the scratch card

To be eligible for the offer, your business must be verified. Once verification is complete, you can redeem your scratch card. If your business is already verified, contact customer support for assistance. To reach out to customer support:

1. Open Google Pay for Business .
2. Tap Support Contact Us.
3. Select your preferred language.
4. Tap Get a call.
5. Enter your name and phone number details.
6. To receive a call from us, tap Call me.

You can also call our customer care toll-free number, 1800-309-7597 or request support contact us.

I scratched the card but didn't receive any rewards

We apologize for the inconvenience caused. Rewards are account specific. To be eligible for other offers and rewards, we request you to continue to accept payments.

I got a scratch card reward but it doesn’t reflect on my account

Please wait for 7 business days. If it’s still not in your account, call Google support.