Get support for Google Pay India Offline Business Grievances

If you can’t solve a problem with the Google Pay for Business app on your own, you can contact a support agent for personalized help.

Request a callback

1. Open the Google Pay for Business app.
2. Tap Support and then Contact Us.
3. Select your preferred language.
4. Tap Get a call.
5. Enter your name and phone number details.
6. To receive a call from us, tap Call me.

Raise Google Pay India Offline Business Grievance

Level 1 - Complaint Registration

Toll-free number

You can call our customer care toll-free number at [phone]. Our support agents are available 24 hours a day, 7 days a week.

Level 2 - Grievance Redressal

If the merchant isn’t satisfied with the level 1 resolution within 15 days after they raise the complaint: They can escalate the request to level 2.

If external factors delay the resolution process, we'll update the merchant about the cause of the delay and expected resolution timelines.

Level 3 - Contact the Nodal Officer

If the merchant isn’t satisfied with the level 2 resolution within 15 days after they raise the complaint: They can contact the Google Pay Nodal Officer by filling this form.

Google Pay Nodal Officer contact details:

• Name: Rahul Dhiman
• Email: [e-mail]
• Address: 5th floor, DLF Centre, Block 124, Narindra Place, Sansad Marg, New Delhi Central, New Delhi, 110001, India

If external factors delay the resolution process, we'll update the merchant about the cause of the delay and expected resolution timelines.

Alternate grievance option

RBI redressal: As per the Integrated Ombudsman Scheme 2021, you have the right to approach the Reserve Bank of India (RBI) Ombudsman.

Related resources

• Learn how to verify your business.
• Learn about RuPay credit card payments.
• Learn how to add a bank account.