How to fix: Shop code found in not linked business groups

One or more shop codes in your local inventory data could not be found in the business group linked to your Google Merchant Center account. However, the relevant shop codes were matched with shop codes in another business group associated with the linked Business Profile owners or managers.

Note: Please verify the Business Profiles with the identified shop codes carefully to ensure that these are associated with the Business Profiles that you intend to utilise for your local products. The shop code that matched to Business Profiles in another business group could be the result of a formatting error, or due to matching with an identical shop code that is associated with an unrelated Business Profile.

Fix your problem

Step 1 of 3: View the affected shop codes

1. In your Merchant Center account, select Products on the navigation menu, then click Feeds.
2. Click the name of your local product inventory feed.
3. In the 'Processing' tab, click Download file.
4. Open the file and filter by error 'Shop code found in not linked business groups'.

Step 2 of 3: Investigate the business groups

1. In your Business Profile Manager, go to 'Businesses'.
2. Toggle through your business groups to find the shop code in question.
3. Take action:
   • If only a few shops are affected, you can transfer them to the business group linked to your Merchant Center account by following the instructions here.
   • If all your shops are affected, update your Merchant Center business group linking to the correct one by following the instructions here.

Step 3 of 3: Resubmit your product data

1. After claiming your business, resubmit your inventory feed using one of these methods:
   • Upload a feed
   • Submit through the Content API
2. Next, check if you've fixed the issue by making sure that it's no longer listed on the processing report.

Note: It can take up to 24 hours to sync your business locations into your Merchant Center account, so we recommend that you upload your inventory feed 24 hours after linking accounts, or after a shop code is updated in your Business Profile.