How to fix: Duplicate Business Profile

If one or more shop codes in your local inventory data is referencing a Business Profile that has been identified as a duplicate, inventory data associated with it will be rejected. Business Profiles can either be a duplicate of a Business Profile to which you already have access or a business to which you don't have access. The Business Profile interface will indicate whether or not you have access to the original listing.

Fix your problem

Step 1 of 3: View the affected shop codes

1. In your Merchant Center account, select Products on the navigation menu, then click Feeds.
2. Click the name of your local product inventory feed.
3. In the 'Processing' tab, click Download file.
4. Open the file and filter by error 'Duplicate Business Profile'.

Step 2 of 3: Investigate the duplicate shop listings

1. In your Business Profile Manager, go to 'Businesses'.
2. Identify all Business Profiles with the status 'Duplicate'.
   • Utilise the status filter and set it to 'Duplicate' to display all businesses that are accessible to you.
3. Click on the business identified as 'Duplicate' to reach the overview page for this business.
4. On the overview page, the 'Duplicate business' will be shown in a red box.
5. If you have access to the original business of which this Business Profile is a duplication, you'll see the 'View original' link. If you don't have access, a 'Request access' link will be displayed instead.
6. Once you have access to both profiles, ensure that the verified profile is in the same business group that is linked to your Merchant Center account. Update your inventory feed to match the shop code of the verified profile. If you need to move the verified profile to a different business group, follow the steps here.
7. If you believe that your business was incorrectly marked as a duplicate, follow the instructions here.

Step 3 of 3: Resubmit your product data

1. After updating your shop codes, resubmit your inventory feed using one of these methods:
   • Upload a feed
   • Submit through the Content API
2. Next, check if you've fixed the issue by making sure that it's no longer listed on the processing report.

Note: It can take up to 24 hours to sync your business locations into your Merchant Center account, so we recommend that you upload your inventory feed 24 hours after linking accounts, or after a shop code is updated in your Business Profile.