The image that you’ve submitted for either the image link [image_link] or the additional image link [additional_image_link] attribute does not appear to be relevant to your product. For each product listed in your product data, you must provide a main image that clearly shows the principal product being advertised. The image must not be a generic or placeholder image. Products with irrelevant images will remain disapproved and won’t show in Shopping ads until you’ve updated the images.
Learn more about submitting images for your products and about best practices, guidelines, and exceptions for images.
Instructions
Step 1: See the affected products
- Sign in to your Merchant Center account.
- Select Products on the navigation menu, then click Diagnostics.
- Click the Item issues tab to view current issues affecting your products.
To download a list (.csv) of all affected products for all issues:
- Click the download button
next to the filter button
, beneath the graph and above the list of issues.
To download a list (.csv) of all affected products for a particular issue:
- Find the issue under the “Issue” column, then click the download button
To view a list of up to 50 products with this particular issue:
- Find the issue under the “Issue” column, then click View examples in the “Affected items” column.
Step 2: Provide images that uniquely and clearly show the product
- Filter the downloaded report so that you only see products with:
"Issue title" = Incorrect value: image link[image_link]or
"Issue title" = Incorrect value: additional image link[additional_image_link] - Check your submitted product data for those products (using the ID), and make sure each product has a primary image that shows the product advertised.
- The quickest way to update your images is to change the URL provided for the image link
[image_link]or the additional image link[additional_image_link]attribute. If you keep the URL the same and change the content, this may lead to a longer time before your products are updated. You can force a faster fetch of the image by changing the image URL.
Step 3: Resubmit your product data
- After you’ve updated your product data, resubmit it using one of these methods:
- Next, check that you’ve fixed the issue by making sure it’s no longer listed on the Diagnostics page.
Keep in mind: It may take some time for your change to be reflected on the Diagnostics page.