Submit the same value for all products with the same GTIN, or update the GTIN [gtin] attribute
You’ve submitted the same value for the GTIN [gtin] attribute for multiple products, but have submitted differing values for other attributes, such as the brand [brand] or item group ID [item_group_id] attributes. As a result, your product data is inconsistent. Make sure you provide the correct GTIN value for each offer, and that you provide consistent attributes for offers that have the same GTIN.
Instructions
Step 1: See the affected products
- Sign in to your Merchant Center account.
- Select Products on the navigation menu, then click Diagnostics.
- Click the Item issues tab to view current issues affecting your products.
To download a list (.csv) of all affected products for all issues:
- Click the download button
next to the filter button
, beneath the graph and above the list of issues.
To download a list (.csv) of all affected products for a particular issue:
- Find the issue under the “Issue” column, then click the download button
To view a list of up to 50 products with this particular issue:
- Find the issue under the “Issue” column, then click View examples in the “Affected items” column.
Step 2: Add variant attributes
- Filter the downloaded report so that you only see products with:
"Issue title" = Same GTIN but differing value: brand[brand]or
"Issue title" = Same GTIN but differing value: item group ID[item_group_id] - Search your product data for those products (using the ID).
- Make sure you’ve submitted the correct GTIN for each of your offers. If multiple offers have the same GTIN, ensure that you’ve provided consistent values for other attributes.
Step 3: Resubmit your product data
- After you’ve updated your product data, resubmit it using one of these methods:
- Next, check that you’ve fixed the issue by making sure it’s no longer listed on the Diagnostics page.
Keep in mind: It may take some time for your change to be reflected on the Diagnostics page.