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How to fix: Same GTIN [gtin] but differing value

Submit the same value for all products with the same GTIN, or update the GTIN [gtin] attribute

In this article


Why this issue is happening

You’ve submitted the same value for the GTIN [gtin] attribute for multiple products, but have submitted differing values for other attributes, such as item group ID [item_group_id] attributes. As a result, your product data is inconsistent.

How to fix your issue

Make sure you provide the correct GTIN value for each offer, and that you provide consistent attributes for offers that have the same GTIN.

Fix products one by one directly in Merchant Center

Step 1 Navigate to Products in Merchant Center, then select the Needs attention tab.

Step 2 Use the filter icon  above the table to find all products affected by your issue.

Step 3 Select the pencil icon  next to a product.

Step 4 Provide the correct GTIN [gtin] value for each offer and consistent attributes for offers that have the same GTIN.

Step 5 Select Save.

Fix multiple products at once

Step 1 Navigate to Products in Merchant Center, then select the Needs attention tab.

Step 2 Use the filter icon  above the table to find all products affected by your issue.

Step 3 Select the download icon  to download a list (.csv) of all affected products for all issues or this particular issue.

Step 4 Cross reference the downloaded list with your uploaded product data. Provide the correct GTIN [gtin] value for each offer and consistent attributes for offers that have the same GTIN.

Step 5 Reupload your corrected product data to Merchant Center using your chosen upload method.


Next steps

After making the requested changes, check that you’ve fixed the issue by making sure it’s no longer listed on the “Needs attention” page.

Keep in mind: It may take some time for your change to be reflected on the “Needs attention” page.

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