You’ve submitted multiple products that use the same item group ID [item_group_id]
, but don’t consistently include the same variant attributes. Variant attributes help to differentiate products that are similar, but vary by distinct features, such as size [size]
, color [color]
, condition [condition]
, or gender [gender]
. To ensure that we can correctly identify your products, either provide the same set of variant attributes for all products that use the same item group ID [item_group_id]
, or do not provide the item group ID [item_group_id]
for these products.
Instructions
Step 1: See the affected products
- Sign in to your Merchant Center account.
- Select Products on the navigation menu, then click Diagnostics.
- Click the Item issues tab to view current issues affecting your products.
To download a list (.csv) of all affected products for all issues:
- Click the download button next to the filter button , beneath the graph and above the list of issues.
To download a list (.csv) of all affected products for a particular issue:
- Find the issue under the “Issue” column, then click the download button at the end of the row.
To view a list of up to 50 products with this particular issue:
- Find the issue under the “Issue” column, then click View examples in the “Affected items” column.
Step 2: Add variant attributes
- Filter the downloaded report so that you only see products with:
"Issue title" = Missing attribute value for grouped variants - Search your product data for those products (using the ID). Make sure that for each product that uses this value for the item group ID
[item_group_id]
attribute, you have also submitted a unique value for a variant attribute, such as size[size]
or color[color]
. - Remove any duplicate offers for which there are no variant attributes.
Step 3: Resubmit your product data
- After you’ve updated your product data, resubmit it using one of these methods:
- Next, check that you’ve fixed the issue by making sure it’s no longer listed on the Diagnostics page.
Keep in mind: It may take some time for your change to be reflected on the Diagnostics page.