This article explains how you’ll be billed and paid when you participate in Buy on Google.
How it works
Details on form 1099 should be obtained directly from the selected PSP.
There is no need to link your bank account to your Merchant Center account, as all bank disbursements will come directly from the payment service provider into the account you have set up with them. You can continue using Merchant Center for order management, returns, and to access a settlement report for transaction-level details, which will also align with your payment service provider account.
Returns and refund updates are to be coordinated through Google. Once Google transmits this info to your payment service provider, the latter will process the refund and adjust the balance/transaction ledger accordingly to their policy.
You’ll start on a 28-day disbursement schedule. This means you’ll receive payments for the orders you’ve shipped 28 days post order shipment date.
If you’re integrated with a payment service provider, you should work directly with them to negotiate how to handle chargeback processes and policies.
All the transaction-level details are available to you in your settlement report.
Situations that may result in non-payment
- Orders fulfilled during the “in progress” state: When an order is created, it is exposed to the retailer with the "in progress" state. During this time, the order may still be canceled, and we do not advise you to physically ship the order. If you ship the order and it gets canceled, then you will be responsible for any related costs. Thus, we recommend you wait until the order advances to the "pending shipment" state. Note: it can take 30 or more minutes for an order to change its state to "pending shipment".
- Orders shipped before the charge is processed successfully: When your items are ready to ship, you may charge the customer by clicking Mark as shipped in your Merchant Center account or calling the charge method via API, and ship the order as soon as the charge is completed successfully. If the charge fails after you ship the order, you will be responsible for any related costs.
- Orders that aren’t shipped within 3 days of the shipment date: Orders that haven’t been shipped within 3 days of the “ship-by date” will be automatically canceled, and Google will not be able to facilitate the transaction. You’ll be responsible for return costs for all canceled orders. You must notify Google that the order has been shipped and provide tracking information to prevent such a cancellation.
Need to appeal?
If you’re experiencing an issue with the data disclosed in the settlement report, you may appeal the transaction in Merchant Center:
- From the navigation menu, click Settlement report.
- Select an entry in the list of settlements.
- When hovering over a transaction, you can click the 3-dot icon next to the "order total", then select Report a dispute.
- In the "order details" window, check all the boxes that apply to the dispute (principal, tax, etc.).
- Select the reason for the dispute from the dropdown:
- Incorrect commission amount
- Incorrect issue-related refund amount
- Incorrect return shipping amount
- Incorrect tax amount
- Incorrect transaction amount
- Though not required, filling the next custom field with a description of the problem will help our team work through your problem faster.
- Click Report dispute.
You may access the history of disputes by filtering a “Settlement report” by “Disputes”. When clicking on one of the transactions, the resolution status should appear.
Note: There can only be one dispute per transaction at a time.
- About settlement reports
- About managing orders in Merchant Center
- Link your Merchant Center account to a third-party platform
Need help? Click here to contact Buy on Google support.