FAQs for Google Customer Reviews
This page provides answers to common questions about Google Customer Reviews.
Can I participate in Google Customer Reviews in my country?
Google Customer Reviews is available in the following countries: Algeria, Argentina, Australia, Austria, Bahamas, Bahrain, Belgium, Belize, Bhutan, Brazil, Burkina Faso, Cameroon, Canada, Chad, Chile, China, Colombia, Costa Rica, Cote d'Ivoire, Czechia, Denmark, Dominican Republic, Ecuador, Egypt, El Salvador, Fiji, France, Gabon, Germany, Guatemala, Guyana, Honduras, Hong Kong, India, Indonesia, Ireland, Israel, Italy, Jamaica, Japan, Jordan, Kuwait, Libya, Liechtenstein, Luxembourg, Malaysia, Maldives, Mali, Mexico, Morocco, Namibia, the Netherlands, New Zealand, Nicaragua, Norway, Oman, Panama, Papua New Guinea, Paraguay, the Philippines, Poland, Portugal, Puerto Rico, Qatar, Russia, Saudi Arabia, Singapore, South Africa, South Korea, Spain, State of Palestine, Sweden, Switzerland, Taiwan, Thailand, Timor-Leste, Tunisia, Turkey, Ukraine, the United Arab Emirates, the United Kingdom, the United States, Uruguay, Venezuela, Vietnam
Does Google Customer Reviews work on mobile devices?
Why should I sign up for Google Customer Reviews?
What are the Google Customer Reviews eligibility requirements?
Can I participate in Google Customer Reviews if I do not sell physical products?
Can Google Customer Reviews work with a third party review system that I currently use on my site?
How do I sign up for a Google Merchant Center account?
Do I need to verify ownership of my website URL/domain in Merchant Center?
Do I need to link my Google Merchant Center account to my Google Ads account?
How do I integrate the Google Customer Reviews badge and survey?
Do I have to display the Google Customer Reviews badge on my website?
What is the 'order confirmation module'?
Can I display the 'order confirmation module' code for Shopping ads visits only?
Can I customise the text that appears on the survey opt-in window?
Can I customise or remove any of the text that appears in the survey?
No, the text for the survey is currently not customisable. All text that appears in the survey, including the option for customers to leave comments, cannot be removed.
Note: The Google Customer Reviews survey may be customisable in the future, as Google continues to improve the programme.
Can I choose the date on which my customers receive the survey opt-in email?
How many questions does the survey have?
Can I show the survey question directly on my purchase confirmation page?
What happens if I don't want to prominently display the Google Customer Reviews survey opt-in?
How do I view the ratings that Google Customer Reviews has received about my site?
From your seller ratings page, click any link labelled Google Customer Reviews.
What happens if I don't have a seller rating?
Your Google Customer Reviews badge will state 'Rating not available' instead of a rating (i.e. the numerical value and star rating). A minimum of 100 reviews is required to establish a seller rating in a particular country.