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Check your Google Customer Reviews dashboard

Your Merchant Center account contains a dashboard where you can view information collected and processed by Google Customer Reviews. For initial insight on your seller rating and the data collected, use the Google Customer Reviews dashboard.

This article explains the 4 metrics that show up in your Google Customer Reviews dashboard.

Opt-ins received

This metric shows the number of customers in a given week that have opted-in to the Google Customer Reviews survey.

Surveys sent

This metric shows the number of surveys emailed to your customers in a given week. Some customers who opt-in may not be emailed a survey. Also note that there is a delay between when a customer opts-in and when a survey is sent.

Responses received

This metric shows the number of survey responses customers have submitted in a given week.

Seller rating

This metric provides the seller rating displayed within your badge, search, and Google Shopping during the time period shown.

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