Click & collect

Eligibility

To use the click & collect feature, you must have live local inventory ads. In addition, for each product that you opt-in to click & collect, you must offer same-day or next-day collection from the time that the order is placed.

Implementation options

The click & collect feature is compatible with merchants running on Google-hosted local shop front (GHLSF), as well as on merchant-hosted local shop front (MHLSF) Full or Basic.

Here's how the process works:
 

Feature type User experience Shopping annotation displayed
GHLSF Clicking on a local inventory ad leads to a Google-hosted local shop front where the user clicks on the 'Click & collect' option and is redirected to visit your website to complete their order using click & collect as the checkout option. Users will be shown a distance (e.g. '3.5 km') annotation plus collection availability text that shows the distance to a shop where they can collect the item purchased online.
MHLSF Full Clicking on a local inventory ad redirects to a product landing page that displays an item's availability at a specific shop and offers the option to buy it online and collect it at a shop nearby. Users will be shown a distance (e.g. '3.5 km') annotation plus collection availability text that shows the distance to a shop where they can collect the item purchased online.
MHLSF Basic Clicking on a local inventory ad will redirect to a product landing page where shoppers can select a shop to view the clicked item's price/availability, buy it online and collect it at a shop nearby. Users will be shown the 'Click & collect' annotation, which communicates that the item is available to buy online and collect at a shop nearby.

Related links

If you're having issues with your local inventory ads, go to our Contact Us form.
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