In this article
Why this issue is happening
For one or more of your products, you’ve submitted an image (via the image link [image link] attribute) that cannot be crawled by Google because robots.txt forbids Google's crawler to download the image. Since images are a key part of the buying decision of online customers, UnaMerchant Center products require an image. Your affected products will remain disapproved until we are able to crawl their images.
How to fix your issue
Please update the robots.txt file on your web server to allow Google's crawler to fetch the provided images. The robots.txt file can usually be found in the root directory of the web server (for instance, http://www.example.com/robots.txt). In order for us to access your whole site, ensure that your robots.txt file allows both user-agents Googlebot-image (used for images) and Googlebot (used for web pages) to crawl your site. You can do this by changing your robots.txt file as follows:
User-agent: Googlebot
Disallow:
User-agent: Googlebot-image
Disallow:
Learn more about how to configure robots.txt
You can test your current configuration with the URL inspection tool.
If you have fixed these issues and updated your products via a new feed upload or the Content API, the errors you see should disappear within a couple of days. This time allows us to verify that we can crawl the images that are provided, after which they will start showing up in ads and free listings. If you want to speed up the process you can increase Google's crawl rate.
Next steps
After making the requested changes, check that you’ve fixed the issue by making sure it’s no longer listed on the “Needs attention” page.
Keep in mind: It may take some time for your change to be reflected on the “Needs attention” page.