We want to ensure that customers have a safe and positive shopping experience. Any software that your site, links or app hosts should be made with consent, not be bundled and have an accurate representation of expected content.
Instructions
Step 1: Understand and fix the issue
- Make sure that your ads, listings and destinations do not lead to sites or app hosts with software that do the following:
- Is deceptive, promising a value proposition that it does not meet.
- It tries to trick customers into installing it or it piggybacks on the installation of another program.
- It doesn't tell the customers about all of its principal and significant functions.
- It affects the customer's system in unexpected ways.
- It is difficult to remove.
- It collects or transmits private information without the customer's knowledge.
- It is bundled with other software and its presence is not disclosed.
- Check your website for recent changes and malware.
- Check Search Console to see if your website is secure
Step 2: Request a review
After you've checked your site's safety, request an account review:
- Sign in to your Merchant Center account.
- Navigate to 'Account issues' on the 'Diagnostics' page.
- Locate the account-level issue that you'd like to have reviewed.
- Make sure that there are in-stock products uploaded and all issues for the affected target country are resolved.
- Click Request review.
- Read the pop-up window to ensure that you understand the review process and its requirements and limitations.
- Tick the box and click Request review.
Note: Review requests can take up to five days to complete. You'll receive an email notification once the review has been completed.
After the review is performed, if your account meets the product data requirements, your account will be reactivated.