In this help center, you can find content for both Merchant Center Next and the classic Merchant Center experience. Look for the logo at the top of each article to make sure you're using the article for the Merchant Center version that applies to you. 

I want to add my customer support information to Merchant Center

A custom icon for Merchant Center Next articles

Customer service is important for your business and your customers because it allows you to help customers solve any issues with your product or service. It also helps you build trust with your customers. So it’s important that your customers know the different ways they can reach you for support and what your preferred contact method is.

In Merchant Center Next, you can add your customer support information. 


  1. Sign into Merchant Center.
  2. On your Home page, navigate to the “Add customer support info” card.
  3. Click Add info.
  4. Provide the following customer support information:
    1. Customer service telephone number
    2. Customer service email address
    3. Customer service web page URL (i.e. link to a customer service form)
    4. Select the “Live chat support available” toggle if your business supports this
    5. Select the “Chat bot support available” toggle if your business supports this
  5. After providing the relevant information, select your preferred contact method.
  6. Scroll down to the bottom of the page and click Save.
Was this helpful?
How can we improve it?

Need more help?

Try these next steps:

Clear search
Close search
Google apps
Main menu
Search Help Center