For one or more of your online vehicle offers, you’ve submitted the condition [condition] attribute with a value of “new” for a region that does not yet support this type of offer. As a result, your offer has been disapproved in regions where new online offers are not yet supported.
To resolve this issue, remove the value “online” from the option [option] sub-attribute of the vehicle fulfillment [vehicle_fulfillment] attribute. Alternatively, you may change the value to “in_store” or “ship_to_store” provided you follow the requirements for those sub-attributes. To remove the value “online” from the vehicle fulfillment [vehicle_fulfillment] attribute, follow the instructions below.
Instructions
Step 1: See the affected products
- Sign in to your Merchant Center account.
- Select Products on the navigation menu, then click Diagnostics.
- Click the Item issues tab to see current issues affecting your products.
- Click the filter icon
to filter by destination and select Vehicle ads.
To download a list (.csv) of all affected products for all issues:
- Click the download button
next to the filter button
To download a list (.csv) of all affected products for a particular issue:
- Find the issue under the “Issue” column, then click the download button
To see a list of up to 50 products with this particular issue:
- Find the issue under the “Issue” column, then click View examples in the “Affected items” column.
Step 2: Remove the online vehicle fulfillment attribute from the offer
- Filter the downloaded report so that you only see products with:
"Issue title" = New vehicle ineligible for online fulfillment. - Search your product data for those products and remove the value “
online” from the option[option]sub-attribute of the vehicle fulfillment[vehicle_fulfillment]attribute for this offer.
Step 3: Resubmit your product data
- After you’ve updated your product data, resubmit it using one of these methods:
- Next, check that you’ve fixed the issue by making sure it’s no longer listed on the Diagnostics page.
Keep in mind: It may take some time for your change to be reflected on the Diagnostics page.