For one or more of your products, an inconsistency has been detected between the condition listed on your website (such as new or used) and the condition listed in your product data.
You are required to provide accurate and up-to-date information regarding the condition of your products. You can choose from three supported values: New [new], used [used] and refurbished [refurbished].
- New
[new]: The product is new and has never been used. It's in its original packaging, which hasn't been opened. - Used
[used]: The product is a second-hand product. For example, the product has been used before, the original packaging has been opened or the original packaging is missing. - Refurbished
[refurbished]: While the product isn't new, it has been professionally restored to working order so that it appears new. It also comes with a warranty. The product might or might not be in its original packaging. This is sometimes referred to as 'remanufactured'.
If you advertise products of third-party manufacturers that are compatible with original equipment manufacturer (OEM) products, review the additional guidelines for compatible or refurbished third-party products.
Instructions
Step 1: Ensure that the condition of the product in your product data matches the condition of the product on your landing page
- Investigate your update process to see what could be causing the problem:
- Check the warning email for examples of products that are affected. Look for a common problem in your product data that could cause the condition mismatch.
- Once you've addressed the problem, update the condition
[condition]attribute in your product data to match your website.
Step 2: Resubmit your product data
After you've fixed the issue and updated your product data, resubmit it using one of these methods:
Step 3: Request a review
In some instances, if your account or one of your product offers is disapproved and you've either fixed the issue or you disagree with the issue, you can request a review. If the review is successful, your issue will disappear. If the disapproval remains and you're uncertain about how to proceed, contact us for support.