How to fix: Missing shipping [shipping] sub-attribute

One or more of your products is missing one of the sub-attributes of the shipping [shipping] attribute that are required to show estimated delivery dates. For example, you may have submitted a valid value for the maximum transit time of a product, but you did not provide the shipping [shipping] price [price] sub-attribute. Or you may have provided a value for the maximum handling time, but you did not provide a value for the maximum transit time.

In order to show an estimated delivery date in your ads or free listings, you must include all of the following sub-attributes:

• max_transit_time [max_transit_time]
• max_handling_time [max_handling_time]
• price [price]

As a result of this error, your shipping [shipping] sub-attribute(s) (transit time and/or handling time) have been invalidated and are not currently included for affected products.

Note that the shipping [shipping] price [price] sub-attribute can still be used even if handling or transit time are missing. Learn more about the shipping [shipping] attribute

To resolve this issue, ensure that all required attributes and sub-attributes have been added for the affected products, then resubmit your product data.

Instructions

Step 1: See the affected products

1. Sign in to your Merchant Center account.
2. Select Products on the navigation menu, then click Diagnostics.
3. Click the Item issues tab to see current issues affecting your products.

To download a list (.csv) of all affected products for all issues:

• Click the download button next to the filter button , beneath the graph and above the list of issues.

To download a list (.csv) of all affected products for a particular issue:

• Find the issue under the 'Issue' column, then click the download button at the end of the row.

To see a list of up to 50 products with this particular issue:

• Find the issue under the 'Issue' column, then click View examples in the 'Affected items' column.

Step 2: Add missing values

1. Filter the download report so that you can only see products with:
   'Issue title' = Missing shipping [shipping] sub-attribute
2. Add valid values for any required sub-attributes.

Step 3: Resubmit your product data

1. After you've updated your product data, resubmit it using one of these methods:
   • Upload a feed
   • Submit through the Content API
   • Import content from an e-commerce platform
2. Next, check that you've fixed the issue by making sure that it's no longer listed on the Diagnostics page.
   
   Bear in mind: It may take some time for your change to be reflected on the Diagnostics page.