One or more of your products may be missing a legally required attribute. For example, let's say that you sell perfume in a locale where it is legally required to provide the price per fluid ounce in your ad or listing. In this case, you need to submit the unit pricing measure [unit_pricing_measure] attribute to be compliant with regulations in this locale. Or, let’s say that you sell dishwashers in a locale where it is legally required to display the energy efficiency class for appliances. In this case, you’d need to submit the certification [certification] attribute.
If a required attribute is omitted, your offer(s) may be legally non-compliant and you, as the merchant, are legally liable.
To resolve this issue, either provide the missing attribute with a valid value or verify that your offer is compliant without the attribute.
Instructions
Step 1: See the affected products
- Sign in to your Merchant Center account.
- Select Products from the navigation panel.
- On the Diagnostics page, click the Item Issues tab to see the current issues affecting your products.
- Click the download button
to the right of the filter button
, beneath the graph and above the list of issues.
- Find the issue under the “Issue” column, then click the download button
- Find the issue under the “Issue” column, then click View examples in the “Affected items” column.
Step 2: Provide the required value
- Filter the download report so you can only see issues with:
“Issue title" = Missing potentially required value - Update the attribute(s) legally required for your affected products.
Step 3: Resubmit your product data
- After you’ve updated your product data, resubmit it using one of these methods:
- Next, check that you’ve fixed the issue by making sure it’s no longer listed on the Diagnostics page.
Keep in mind: It may take some time for your change to be reflected on the Diagnostics page.